Develop Top Performing Customer Service Agents Through AI Simulation Training
Agents roleplay in life-like conversation, software, and chat simulations before they engage with live customers.
Trusted by Leading Brands
Proven Outcomes for Our Customers
What Our Customers Say
“Zenarate AI Coach immediately improved agent active listening and delivering service with empathy”
James Unger
Sr. Manager of Global Training
“With Zenarate AI Coach our agents are hitting the floor at much higher level of performance”
Matt Wheeler
Instructional Design Manager
“Zenarate AI Coach is helping build confidence in our agents and conversational fluency with customers”
Brooke Conklin
Business Change Director
How Does Zenarate AI Coach Work?
Roleplay in Natural Language
Agents roleplay with their personal unbiased Zenarate AI Coach on high-impact conversation, software, and chat scenarios they will face with live customers.
Develop Call Skill Proficiency
Agents receive tone, soft skills, and best & required practice call skill coaching during or after their roleplay.
Deliver Superior Customer Experiences
Agents deliver consistent superior customer experiences and performance.
Agents Roleplay Using Their Own Natural Language
Agents roleplay with their AI Coach using their own words without reading a script.
Agents Receive Call Skill Coaching During or After Their Roleplay
Just like human-to-human roleplay, agents receive tone, soft skills, and best & required practice coaching.
Agents Experience Changing Customer Personas and Fully Branching Scenarios Throughout Their Roleplay
Each time agents roleplay with their AI Coach, they are presented with different customer personas and conversations that branch in different directions, teaching agents to think on their feet and prepare for live customer calls & chats – including alongside our software simulations.
Agents Develop Call Skill Proficiency Through Micro Learning
Agents roleplay with their AI Coach on one call skill at a time – such as Listening, Empathy, Building Rapport – to master each call skill through hyper-targeted micro learning.
Agents Auto-Certify to Engage with Live Customers Through Their Simulation Scorecard
Simulation Scorecard shows agents who demonstrate Call Type & Call Skill proficiency and are ready to engage with live customers.
Primary AI Coach Use Cases
Pre-Hire Screening
Hiring managers hear candidates in action before they hire
New Hire Training
Develop confident prepared new hire agents before they speak with live customers
Tenured Agent Upskilling
Close tenured agent call type and skill gaps
See Our Award Winning Simulation Training Software
60K
20M
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Rated as High Performer in Contact Center and Sales Training and Onboarding Software on G2.com
Don’t just take it from us. Contact Center Leaders and Training Managers say Zenarate AI Coach offers the Best Software and Support to help them deliver industry-leading KPIs.
Zenarate AI Coach has been excellent for our Team. We've deployed it across 4 contact centers. Being able to deploy it across multiple centers and departments at great speed is very helpful to our Team.
Thomas N.
Chief Operating Officer at American First Finance
Zenarate changed the face of our training. Being able to have our agents practice live call scenarios to gain confidence and speed to proficiency has been invaluable to our Training.
Robb G.
Director of Talent Development
Cutting edge coaching tool! The on-demand availability is a critical component for our call centers and training environment. Zenarate is building confidence in our learners and conversational fluency with customers.
Brooke C.
Business Change Director
Zenarate AI Coach Inspired Customers
Learn how Zenarate customers developed top performing agents through AI Simulation Training
Easy-to-Deploy
- No personal or account information
- No IT integration for test or implementation
- Choose Self-Serve or Full-Serve Simulation Builder
