Develop Top Performing Customer Facing Teams
Zenarate AI Coach develops confident top performing customer facing teams through AI Conversation Simulation.
Trusted by the World’s Leading Enterprises


















Proven Outcomes for Our Customers
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Faster Speed to Proficiency
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Higher Conversion Rates
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Higher CSAT Scores
- 0 %
Lower Employee Attrition
What our Customers are saying about their Zenarate AI Coach
"With our AI Coach agents are more prepared, productive, and confident."
Global Operations Leader
"Zenarate multiplies classroom trainer impact by expanding their observation, feedback, and guidance delivered to trainees."
Sr. Manager, Global Training
"Zenarate is an integral piece of our training program, allowing our team members the opportunity to hone their skills through AI."
Enterprise VP of Talent Development
"I like how easy and convenient AI Coach is for first time learners to practice real-life high impact conversation scenarios."
Customer Care Director
"Our trainers quickly adopted AI Coach into their workflows because it challenged their classes, making them more effective with their customer interactions."
Enterprise VP of Talent Development
"This tool has really improved my confidence."
Customer Service Agent
"I wanted to take a moment to express my sheer delight with Zenarate this tool is amazing!"
Banking Center Agent
"This tool was extremely beneficial in allowing the learner to practice important components of the job without the risk or fear of engaging with a live customer."
Classroom Instructor
"I love that the stories have levels of difficulty and the ability to go through each one to see your progression."
Fraud Agent
"Enhanced my active listening skills and ability to ask the most pertinent questions."
Customer Contact Agent
"I liked the guided topics because where I may have struggled before, these made it a bit easier to navigate with the customer when the time came."
Customer Contact Agent
"I liked the option to practice with voice or text."
Customer Contact Agent
"The ability to practice in the specific areas that I struggle significantly improved my confidence and ability to successfully assist my customers."
Customer Contact Agent
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Zenarate AI Coach Boosts Global Employee Skill Development


"We saw an immediate increase in our global teams' ability to deliver expected communications. And we saw an immediate improvement in critical skill proficiencies such as active listening and delivering service with empathy."
James Unger
Sr. Manager of Global Training
Training Organizations use Zenarate AI Coach to Improve New Hire Performance


"In partnering with Zenarate, we saw immediate lift after new hires interacted with our AI Coach. Our agents are hitting the floor at a much higher level of performance."
Matt Wheeler
Instructional Design Manager
Zenarate AI Coach Helps BPO Develop Top Performing Agents


“Our Trainers love that after introducing a new concept to agents, agents can log into Zenarate AI Coach to practice and reinforce the concept through realistic, hands-on AI Conversation Simulations.”
Casey Hall
Sr. Director of Client Solutions
Zenarate AI Coach Boosts Global Employee Skill Development


"We saw an immediate increase in our global teams' ability to deliver expected communications. And we saw an immediate improvement in critical skill proficiencies such as active listening and delivering service with empathy."
James Unger
Sr. Manager of Global Training
Training Organizations use Zenarate AI Coach to Improve New Hire Performance


"In partnering with Zenarate, we saw immediate lift after new hires interacted with our AI Coach. Our agents are hitting the floor at a much higher level of performance."
Matt Wheeler
Instructional Design Manager
Zenarate AI Coach Helps BPO Develop Top Performing Agents


“Our Trainers love that after introducing a new concept to agents, agents can log into Zenarate AI Coach to practice and reinforce the concept through realistic, hands-on AI Conversation Simulations.”
Casey Hall
Sr. Director of Client Solutions
How Does Zenarate AI Coach Work?
By Helping People Perform Through AI Conversation Simulation
Simulate any customer engagement scenario immersing your team members in real life conversations while providing them real time coaching.
Zenarate’s Casey Denby shares why AI Conversation Simulation improves agent speed to proficiency, customer satisfaction, conversion rates, and attrition rates.
Learn how Zenarate AI Coach develops confident top performing agents before their first interaction with live customers.

Engage
Teammates engage with their personal Zenarate AI Coach on high impact voice & chat scenarios they will face with live customers.

Master
Teammates master your Best & Required Practices with their personal Zenarate AI Coach simulating a customer while providing real-time feedback.

Perform
Your Zenarate AI Coach provides a Simulation Scorecard certifying teammates who have mastered your best methods and are ready to engage with live customers as top performers.
Fast and Easy Rollout
No personal or account information.
No IT integration for test or full-scale rollout.
Transform Your Teams Into Top Performers Through Conversation Simulation
- Customer Service Leaders
- Operations Leaders
- Training & Coaching Leaders
- Customer Facing Team Members
Delight every customer
- Increase your First Call Resolution
- Elevate your CSAT Scores
- Accelerate your Drive to Digital
Help customers experiencing hardship
- Increase your Resolution Rate
- Improve your Call Quality Scores
- Eliminate Compliance Errors
Engage, score, and coach agents to deliver superior customer experiences
- Deliver confident top performing new hires
- Close tenured agent skill gaps
- Empower front line managers
Master critical skills from home or in office
- Gain Confidence
- Master Difficult Situations
- Achieve High Success
Zenarate AI Coach Inspired Customers
Learn how Zenarate customers developed top performing teams through AI Conversation Simulation
- Improved new hire performance
- Closed tenured agent skill gaps
- Delivered higher customer satisfaction
- Reduced agent certification from 2.5 days to 2 hours
- Accelerated agent speed to proficiency
- Shortened training time
- Immediate KPI lift
- Higher employee satisfaction scores
- Reduced 30-60 day nesting and floor attrition