Develop Top Performing Customer Facing Teams
Zenarate AI Coach develops confident top performing customer facing teams through AI Conversation Simulation.
Trusted by the World’s Leading Enterprises
Proven Outcomes for Our Customers
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Faster Speed to Proficiency
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Higher Conversion Rates
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Higher CSAT Scores
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Lower Employee Attrition
What our Customers are saying about their Zenarate AI Coach
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Zenarate AI Coach Boosts Global Employee Skill Development
"We saw an immediate increase in our global teams' ability to deliver expected communications. And we saw an immediate improvement in critical skill proficiencies such as active listening and delivering service with empathy."
James Unger
Sr. Manager of Global Training
Training Organizations use Zenarate AI Coach to Improve New Hire Performance
"In partnering with Zenarate, we saw immediate lift after new hires interacted with our AI Coach. Our agents are hitting the floor at a much higher level of performance."
Matt Wheeler
Instructional Design Manager
Zenarate AI Coach Helps BPO Develop Top Performing Agents
“Our Trainers love that after introducing a new concept to agents, agents can log into Zenarate AI Coach to practice and reinforce the concept through realistic, hands-on AI Conversation Simulations.”
Casey Hall
Sr. Director of Client Solutions
Zenarate AI Coach Boosts Global Employee Skill Development
"We saw an immediate increase in our global teams' ability to deliver expected communications. And we saw an immediate improvement in critical skill proficiencies such as active listening and delivering service with empathy."
James Unger
Sr. Manager of Global Training
Training Organizations use Zenarate AI Coach to Improve New Hire Performance
"In partnering with Zenarate, we saw immediate lift after new hires interacted with our AI Coach. Our agents are hitting the floor at a much higher level of performance."
Matt Wheeler
Instructional Design Manager
Zenarate AI Coach Helps BPO Develop Top Performing Agents
“Our Trainers love that after introducing a new concept to agents, agents can log into Zenarate AI Coach to practice and reinforce the concept through realistic, hands-on AI Conversation Simulations.”
Casey Hall
Sr. Director of Client Solutions
How Does Zenarate AI Coach Work?
By Helping People Perform Through AI Conversation Simulation
Simulate any customer engagement scenario immersing your team members in real life conversations while providing them real time coaching.
Zenarate’s Casey Denby shares why AI Conversation Simulation improves agent speed to proficiency, customer satisfaction, conversion rates, and attrition rates.
Learn how Zenarate AI Coach develops confident top performing agents before their first interaction with live customers.
Engage
Teammates engage with their personal Zenarate AI Coach on high impact voice & chat scenarios they will face with live customers.
Master
Teammates master your Best & Required Practices with their personal Zenarate AI Coach simulating a customer while providing real-time feedback.
Perform
Your Zenarate AI Coach provides a Simulation Scorecard certifying teammates who have mastered your best methods and are ready to engage with live customers as top performers.
Fast and Easy Rollout
No personal or account information.
No IT integration for test or full-scale rollout.
Transform Your Teams Into Top Performers Through Conversation Simulation
Zenarate AI Coach Inspired Customers
Learn how Zenarate customers developed top performing teams through AI Conversation Simulation
- Improved new hire performance
- Closed tenured agent skill gaps
- Delivered higher customer satisfaction
- Reduced agent certification from 2.5 days to 2 hours
- Accelerated agent speed to proficiency
- Shortened training time
- Immediate KPI lift
- Higher employee satisfaction scores
- Reduced 30-60 day nesting and floor attrition
