Develop Top Performing Agents Through AI Simulation Training
Zenarate AI Coach immerses agents in life-like conversation, screen, and chat simulations to master high-impact customer and prospect scenarios.
Trusted by Leading Brands
Proven Outcomes for Our Customers
What our Customers are saying
Boosting Global Employee Skill Development
Improving New Hire Performance
Zenarate AI Coach Helps BPO Develop Top Performing Agents
Zenarate AI Coach Turbocharges ARS Collector Performance & Compliance
How Does Zenarate AI Coach Work?
Through AI-Powered Simulation Training:
Conversation ◊ Screen ◊ Chat
Zenarate AI Coach uses advanced AI to simulate any customer or prospect scenario, immersing agents in life-like conversation, screen, and chat simulation. And Zenarate AI Coach provides tone, soft skills, and best & required practice coaching throughout the simulation training.
Agents engage with their personal unbiased Zenarate AI Coach on high-impact conversation, screen, and chat scenarios they will face with live customers and prospects.
Agents master your tone, soft skills, and best & required practices by role-playing with their personal unbiased Zenarate AI Coach from home or office.
Your Zenarate AI Coach provides a Simulation Scorecard certifying agents who have mastered your best methods. Now your agents are ready to engage with live customers & prospects as confident top performers.
Agents Use Their Own Natural Language and Receive Coaching
Just like human-to-human role play, agents interact with their AI Coach using their own words without any scripting.
Just like human-to-human role play, agents receive tone, soft skills, and best & required practice coaching throughout their simulation training.
Primary AI Coach Use Cases
Hiring managers see & hear candidates in action before they hire
New Hire Training
Develop confident prepared new hire agents before they speak with live customers & prospects
Tenured Agent Upskilling
Close tenured agent call type and skill gaps
See Our Award Winning Simulation Training Software
Zenarate AI Coach has been excellent for our Team. We've deployed it across 4 contact centers. Being able to deploy it across multiple centers and departments at great speed is very helpful to our Team.
Chief Operating Officer at American First Finance
Zenarate changed the face of our training. Being able to have our agents practice live call scenarios to gain confidence and speed to proficiency has been invaluable to our Training.
Director of Talent Development
Cutting edge coaching tool! The on-demand availability is a critical component for our call centers and training environment. Zenarate is building confidence in our learners and conversational fluency with customers.
Business Change Director