Develop Top Performing Agents
Zenarate AI Coach develops confident top performing agents through AI Conversation Simulation.
Trusted by World Leading Enterprises
Proven Outcomes for Our Customers
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Faster Speed to Proficiency
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Higher Conversion Rates
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Higher CSAT Scores
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Lower Employee Attrition
What our Customers are saying about their Zenarate AI Coach
Zenarate AI Coach Boosts Global Employee Skill Development
"We saw an immediate increase in our global teams' ability to deliver expected communications. And we saw an immediate improvement in critical skill proficiencies such as active listening and delivering service with empathy."
James Unger
Sr. Manager of Global Training
Training Organizations use Zenarate AI Coach to Improve New Hire Performance
"In partnering with Zenarate, we saw immediate lift after new hires interacted with our AI Coach. Our agents are hitting the floor at a much higher level of performance."
Matt Wheeler
Instructional Design Manager
Zenarate AI Coach Helps BPO Develop Top Performing Agents
“Our Trainers love that after introducing a new concept to agents, agents can log into Zenarate AI Coach to practice and reinforce the concept through realistic, hands-on AI Conversation Simulations.”
Casey Hall
Sr. Director of Client Solutions
Zenarate AI Coach Boosts Global Employee Skill Development
"We saw an immediate increase in our global teams' ability to deliver expected communications. And we saw an immediate improvement in critical skill proficiencies such as active listening and delivering service with empathy."
James Unger
Sr. Manager of Global Training
Training Organizations use Zenarate AI Coach to Improve New Hire Performance
"In partnering with Zenarate, we saw immediate lift after new hires interacted with our AI Coach. Our agents are hitting the floor at a much higher level of performance."
Matt Wheeler
Instructional Design Manager
Zenarate AI Coach Helps BPO Develop Top Performing Agents
“Our Trainers love that after introducing a new concept to agents, agents can log into Zenarate AI Coach to practice and reinforce the concept through realistic, hands-on AI Conversation Simulations.”
Casey Hall
Sr. Director of Client Solutions
How Does Zenarate AI Coach Work?
By Helping People Perform Through AI Conversation Simulation
Zenarate AI Coach simulates any customer or prospect scenario immersing your agents in life-like conversations, while providing best & required practice coaching throughout the simulation training.
Engage
Agents engage with their personal unbiased Zenarate AI Coach on high-impact voice & chat scenarios they
will face with live customers & prospects.
Master
Agents master your high-impact scenarios, soft skills, and best & required practices by role-playing with their personal unbiased Zenarate AI Coach from home or office.
Perform
Your Zenarate AI Coach provides a Simulation Scorecard certifying agents who have mastered your best methods. Now your agents are ready to engage with live customers & prospects as confident top performers.
Transform Your Agents Into Top Performers Through AI Conversation Simulation
Want to learn how to develop top-performing new hires, including work-from-home agents?
Watch the On Demand ERC+Zenarate Webinar and find out how Zenarate AI Coach is helping ERC achieve 62% improvement in speed to proficiency, through a personalized AI Coach for each new hire!
Zenarate AI Coach Inspired Customers
Learn how Zenarate customers developed top performing agents through AI Conversation Simulation
- Improved new hire performance
- Closed tenured agent skill gaps
- Delivered higher customer satisfaction
- Reduced agent certification from 2.5 days to 2 hours
- Accelerated agent speed to proficiency
- Shortened training time
- Immediate KPI lift
- Higher employee satisfaction scores
- Reduced 30-60 day nesting and floor attrition
- Accelerated collector speed to proficiency
- Reduced collector attrition
- Delivered higher RPC Conversion Rate and Compliance scores
Simple to Onboard & Easy to Deploy
- No Personal or Account Information
- No IT Integration
- Agents just need a Chrome browser and a headset to role-play with their personal unbiased AI Coach from home or office in 12 languages
