Develop Top Performing Agents Through Simulation Training
Zenarate AI Coach is the world's leading simulation training platform for customer and prospect engagement. Contact center, sales, and customer facing agents in training are immersed in life-like Voice, Screen, and Chat Simulations to master high-impact topics they will face with live customers and prospects.
Trusted by Leading Enterprises
Proven Outcomes for Our Customers
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Faster Speed to Proficiency
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Higher Conversion Rates
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Higher CSAT Scores
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Lower Employee Attrition
What our Customers are saying about their Zenarate AI Coach
Zenarate AI Coach Boosts Global Employee Skill Development
"We saw an immediate increase in our global teams' ability to deliver expected communications. And we saw an immediate improvement in critical skill proficiencies such as active listening and delivering service with empathy."
James Unger
Sr. Manager of Global Training
Training Organizations use Zenarate AI Coach to Improve New Hire Performance
"In partnering with Zenarate, we saw immediate lift after new hires interacted with our AI Coach. Our agents are hitting the floor at a much higher level of performance."
Matt Wheeler
Instructional Design Manager
Zenarate AI Coach Helps BPO Develop Top Performing Agents
“Our Trainers love that after introducing a new concept to agents, agents can log into Zenarate AI Coach to practice and reinforce the concept through realistic, hands-on AI Conversation Simulations.”
Casey Hall
Sr. Director of Client Solutions
Zenarate AI Coach Turbocharges ARS Collector Performance & Compliance
“Our collectors accomplish proficiency much faster, with no embarrassment or reason to worry in their safe practice setting.”
Scott O'Donnell
Chief Business Development Officer
How Does Zenarate AI Coach Work?
Through AI-Powered Simulation Training:
Voice ◊ Screen ◊ Chat
Zenarate AI Coach uses advanced AI to simulate any customer or prospect scenario, immersing agents in life-like voice, screen, and chat simulation. And Zenarate AI Coach provides tone, soft skills, and best & required practice coaching throughout the simulation training.
Engage
Agents engage with their personal unbiased Zenarate AI Coach on high-impact voice, screen, and chat scenarios they will face with live customers and prospects.
Master
Agents master your tone, soft skills, and best & required practices by role-playing with their personal unbiased Zenarate AI Coach from home or office.
Perform
Your Zenarate AI Coach provides a Simulation Scorecard certifying agents who have mastered your best methods. Now your agents are ready to engage with live customers & prospects as confident top performers.
3 AI Coach Use Cases
Candidate Screening
Hiring managers see & hear candidates in action before they hire
New Hire Training
Develop confident prepared new hire agents before they speak with live customers & prospects
Tenured Agent Upskilling
Close tenured agent call type and skill gaps
See Our Award Winning Simulation Training Software
20K
Simulation Stories
10M
Agent Simulations
13
Languages
Rated as High Performer in Contact Center and Sales Training and Onboarding Software on G2.com
Don’t just take it from us. Contact Center Leaders and Training Managers say Zenarate AI Coach offers the Best Software and Support to help them deliver industry-leading KPIs.
Zenarate AI Coach has been excellent for our Team. We've deployed it across 4 contact centers. Being able to deploy it across multiple centers and departments at great speed is very helpful to our Team.
Thomas N.
Chief Operating Officer at American First Finance
Zenarate changed the face of our training. Being able to have our agents practice live call scenarios to gain confidence and speed to proficiency has been invaluable to our Training.
Robb G.
Director of Talent Development
Cutting edge coaching tool! The on-demand availability is a critical component for our call centers and training environment. Zenarate is building confidence in our learners and conversational fluency with customers.
Brooke C.
Business Change Director
Zenarate AI Coach Inspired Customers
Learn how Zenarate customers developed top performing agents through Simulation Training
- Improved new hire performance
- Closed tenured agent skill gaps
- Delivered higher customer satisfaction
- Reduced agent certification from 2.5 days to 2 hours
- Accelerated agent speed to proficiency
- Shortened training time
- Immediate KPI lift
- Higher employee satisfaction scores
- Reduced 30-60 day nesting and floor attrition
- Accelerated collector speed to proficiency
- Reduced collector attrition
- Delivered higher RPC Conversion Rate and Compliance scores
Easy-to-Deploy
- No personal or account information.
- No IT integration for test or implementation.
- Light lift simulation story build & change management.
