Develop Amazing
Improve Speed to Proficiency, Resolution Rates, CSAT and Retention with the AI Coach Platform
Develop Amazing
Improve Speed to Proficiency, Resolution Rates, CSAT and Retention with the AI Coach Platform
One Platform for Agent Development
AI Coach is purpose built to support the entire agent learning journey. Custom programed with ideal call skills, compliance requirements, and overall brand experience, AI Coach connects your new agent training with live agent assessment and ongoing coaching.
- Call Simulator - Our AI Simulation Training solution develops agents through role play in life-like conversation, screen navigation, and chat simulations before they engage with live customers.
- Call Analyzer - Seamlessly connects with Call Simulator to analyze live calls against those same call skills and recommend development plans for continuous improvement.
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Faster Speed to Proficiency
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Higher CSAT Scores
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Lower Employee Attrition
What Our Customers Say
“Zenarate AI Coach immediately improved agent active listening and delivering service with empathy”
James Unger
Sr. Manager of Global Training
“With Zenarate AI Coach our agents are hitting the floor at much higher level of performance”
Matt Wheeler
Instructional Design Manager
“Zenarate AI Coach is helping build confidence in our agents and conversational fluency with customers”
Brooke Conklin
Business Change Director
How Does Zenarate AI Coach Work?
Roleplay in Natural Language
Agents roleplay with their personal unbiased Zenarate AI Coach on high-impact conversation, software, and chat scenarios they will face with live customers.
Develop Call Skill Proficiency
Agents receive tone, soft skills, and best & required practice call skill coaching during or after their roleplay.
Deliver Superior Customer Experiences
Agents deliver consistent superior customer experiences and performance.
Agents Roleplay Using Their Own Natural Language
Agents roleplay with their AI Coach using their own words without reading a script.
Agents Receive Call Skill Coaching During or After Their Roleplay
Just like human-to-human roleplay, agents receive tone, soft skills, and best & required practice coaching.
Industry Leading 79 Languages
Globally distributed teams train in their native languages to deliver a superior customer experience, ultimately improving CSAT scores and call outcomes
Agents Experience Changing Customer Personas and Fully Branching Scenarios Throughout Their Roleplay
Each time agents roleplay with their AI Coach, they are presented with different customer personas and conversations that branch in different directions, teaching agents to think on their feet and prepare for live customer calls & chats – including alongside our software simulations.
Agents Develop Call Skill Proficiency Through Micro Learning
Agents roleplay with their AI Coach on one call skill at a time – such as Listening, Empathy, Building Rapport – to master each call skill through hyper-targeted micro learning.
Agents Auto-Certify to Engage with Live Customers Through Their Simulation Scorecard
Simulation Scorecard shows agents who demonstrate Call Type & Call Skill proficiency and are ready to engage with live customers.
Primary AI Coach Use Cases
Pre-Hire Screening
Hiring managers hear candidates in action before they hire
New Hire Training
Develop confident prepared new hire agents before they speak with live customers
Tenured Agent Upskilling
Close tenured agent call type and skill gaps
See Our Award Winning Simulation Training Software
60K
Simulation Stories
20M
Agent Simulations
79
Languages
Rated as High Performer in Contact Center and Sales Training and Onboarding Software on G2.com
Don’t just take it from us. Contact Center Leaders and Training Managers say Zenarate AI Coach offers the Best Software and Support to help them deliver industry-leading KPIs.
Zenarate AI Coach has been excellent for our Team. We've deployed it across 4 contact centers. Being able to deploy it across multiple centers and departments at great speed is very helpful to our Team.
Thomas N.
Chief Operating Officer at American First Finance
Zenarate changed the face of our training. Being able to have our agents practice live call scenarios to gain confidence and speed to proficiency has been invaluable to our Training.
Robb G.
Director of Talent Development
Cutting edge coaching tool! The on-demand availability is a critical component for our call centers and training environment. Zenarate is building confidence in our learners and conversational fluency with customers.
Brooke C.
Business Change Director
