Zenarate AI Coach Benefits

See immediate KPI lift as soon as agents interact with live customers and prospects

See it in Action

Human Centered Zenarate AI Coach Platform

Deploy AI/ML helping humans perform rather than replacing their roles. Your Zenarate AI Coach platform develops confident top performing agents delivering industry-leading KPIs through Simulation Training.

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Faster Speed to Proficiency
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Higher Conversion Rates
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Higher CSAT Scores
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Lower Employee Attrition
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Best Practice Simulation Training

Low Risk Onboarding

  • No personal or account information in simulation stories
  • No IT integration for test or implementation, agents just need a chrome browser and headset working from home or office
  • Single sign-on (SSO) available for pilot and enterprise deployment
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Light Lift Platform Deployment

  • Send us your high-impact role plays in any format, or populate our role-play template
  • Zenarate will build your high-impact stories
  • You test and deploy your high-impact simulations developing confident top performing agents
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Simulation Training
image Multiple Languages Simulations

Agents Master High-Impact Call Types

  • Agents role-play with their personal unbiased AI Coach from home or office
  • Their AI Coach provides tone, soft skills, and best & required practices feedback throughout the simulation training
  • Leaders receive a Simulation Scorecard auto-certifying agents to engage with live customers and prospects
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Agents Master Positive Tone

  • AI Coach scores every agent utterance for tone
  • Agents learn their tone strengths and opportunities
  • Leaders receive a Simulation Scoreard auto-certify agents to engage with live customers and prospects with positive tone
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image Voice and Chat Simulation
image Work with Zenarate

Work with Zenarate's Industry Experts

  • Smart, enthusiastic professionals putting our Customers first every day - and meaning it!
  • Experts in customer and prospect facing best & required practices
  • Experience delivering light lift, fast stand up, immediate ROI - just ask any of our Customers!
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Scale Top Performers

  • Create high impact Voice, Screen and Chat simulation stories
  • Assign targeted stories addressing individual and team needs
  • Develop confident prepared new hire agents before their first customer or prospect call, close tenured agent call type & skill gaps
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image AI Improve Performance
"With our AI Coach agents are more prepared, productive, and confident."
Global Operations Leader
"Zenarate multiplies classroom trainer impact by expanding their observation, feedback, and guidance delivered to trainees."
Sr. Manager, Global Training
"Zenarate is an integral piece of our training program, allowing our team members the opportunity to hone their skills through AI."
Enterprise VP of Talent Development
"I like how easy and convenient AI Coach is for first time learners to practice real-life high impact conversation scenarios."
Customer Care Director
"Our trainers quickly adopted AI Coach into their workflows because it challenged their classes, making them more effective with their customer interactions."
Enterprise VP of Talent Development
"This tool has really improved my confidence."
Customer Service Agent
"I wanted to take a moment to express my sheer delight with Zenarate this tool is amazing!"
Banking Center Agent
"This tool was extremely beneficial in allowing the learner to practice important components of the job without the risk or fear of engaging with a live customer."
Classroom Instructor
"I love that the stories have levels of difficulty and the ability to go through each one to see your progression."
Fraud Agent
"Enhanced my active listening skills and ability to ask the most pertinent questions."
Customer Contact Agent
"I liked the guided topics because where I may have struggled before, these made it a bit easier to navigate with the customer when the time came."
Customer Contact Agent
"I liked the option to practice with voice or text."
Customer Contact Agent
"The ability to practice in the specific areas that I struggle significantly improved my confidence and ability to successfully assist my customers."
Customer Contact Agent
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Simple Pricing

Our pricing is simple. You pay a fixed monthly subscription.

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U.S. Corporate Headquarters
3600 West Bayshore Road
Palo Alto, CA 94303

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Zenarate AI Simulation Training Receives 2023 Customer Value Leadership Award from Frost & Sullivan
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