Zenarate AI Coach Platform
Develop confident top-performing agents and deliver consistent superior customer and prospect experiences.
Human Centered Zenarate AI Coach Platform
Deploy AI/ML helping humans perform rather than replacing their roles. Your Zenarate AI Coach platform develops confident top performing agents delivering industry-leading KPIs through Simulation Training.
Conversation and Screen Simulation Demo
“Zenarate AI Coach immediately improved agent active listening and delivering service with empathy”
“With Zenarate AI Coach our agents are hitting the floor at much higher level of performance”
“Zenarate AI Coach is helping build confidence in our agents and conversational fluency with customers”
Give Your Agents The Power To Succeed
Comprehensive training. Intelligent coaching. Real-world situations that teach agents how to react to the unexpected. All of this comes from Zenerate’s AI coaching platform. Agents learn how to handle calls with empathy, with expertise, and with confidence. What does that add up to?
- Accelerated agent Speed to Proficiency
- Improved CSAT Scores
- Lower Operating Costs
Zenarate AI Coach Natural Language Simulation Training
Agents Master What Matters Most
Agents role-play with their personal unbiased AI Coach to master high-impact call types they will face with live customers
Soft Skills
- Acknowledging your customers and prospects
- Building rapport
- Responding with empathy
Best Practices
- Solving complex problems
- Transitioning from service to sales
- Driving customers to digital self-serve
Required Practices
- Responding according to policy
- Addressing the customer or prospect by name
- Closing the call
See how Our AI Coaching Platform Works For Your Business
See how Our AI Coaching Platform Works For Your Business
Training That Sticks: Train Agents in Their Own Natural Language
Call center training can be stressful. It doesn’t have to be. Now you help agents feel more comfortable learning your best methods in their own style.
- Agents in training interact with their personal unbiased AI Coach using their own words without any scripting
- AI Coach understands and responds to each agent, delivering a human-level conversation simulation
- AI Coach provides agents feedback if they don’t use soft skills and your best & required practices
Agents Certify to Engage with “Live” Customers or Prospects
The system is using AI…but the results are real. Agents learn how to engage with “live” customers and prospects
- AI Coach presents random challenging call scenarios forcing agents to think on their feet
- Agents must respond to whatever call scenario they are presented with using soft skills and your best & required practices.
- Contact center and training leaders certify agents for “live” calls through their Simulation Scorecard & Simulation Call Listening.
What Does This Mean?
Agents Who Are Ready To Perform
Make sure your agents feel comfortable, confident, and empowered when they take their first calls. Make sure your business thrives. Make sure it is your stories that are told.
Low Risk Onboarding
- No personal or account information in simulation stories
- No IT integration for test or implementation,
- Single sign-on (SSO) available for pilot and enterprise deployment
Light Lift Storybuild
- Provide your high-impact role plays in any format, or populate our role-play template
- Zenarate builds your high-impact stories
- Test and deploy your high-impact simulations developing confident top performing agents
Scale Top Performers
- Create high impact Voice, Screen and Chat simulation stories
- Assign targeted stories addressing individual and team needs
- Close tenured agent call type & skill gaps
Work with Zenarate's Industry Experts
- Smart, enthusiastic professionals putting our Customers first every day - and meaning it!
- Experts in customer and prospect facing best & required practices
- Experience delivering light lift, fast stand up, immediate ROI - just ask any of our Customers!
