Zenarate AI Coach Platform
Develop confident top-performing agents through
AI Simulation Training
Human Centered Zenarate AI Coach Platform
Deploy AI/ML helping humans perform rather than replacing their roles. Your Zenarate AI Coach platform develops confident top performing agents delivering industry-leading KPIs through Simulation Training.
Conversation and Screen Simulation Demo
Agents Use Natural Language
Just like human-to-human roleplay, agents roleplay using their own words without reading a script.
Agents Experience Fully Branching Conversation Simulations
Persona Branching
Agents are presented with kind to angry personas each time they practice
Call Type Branching
Agents are presented with a different call type each time they practice
Call Path Branching
Agents are presented with a different call path each time they practice
Agents Receive Tone, Soft Skills, and Best & Required Practice Call Skill Coaching
During Roleplay
Agents receive real-time call skill coaching during their roleplay
After Roleplay
Agents receive call skill coaching after completing their roleplay
“Zenarate AI Coach immediately improved agent active listening and delivering service with empathy”
James Unger
Sr. Manager of Global Training
“With Zenarate AI Coach our agents are hitting the floor at much higher level of performance”
Matt Wheeler
Instructional Design Manager
“Zenarate AI Coach is helping build confidence in our agents and conversational fluency with customers”
Brooke Conklin
Business Change Director
Give Your Agents The Power To Succeed
Comprehensive training. Intelligent coaching. Real-world situations that teach agents how to react to the unexpected. All of this comes from Zenerate’s AI coaching platform. Agents learn how to handle calls with empathy, with expertise, and with confidence. What does that add up to?
- Accelerated agent Speed to Proficiency
- Improved CSAT Scores
- Lower Agent Attrition
Zenarate AI Coach Natural Language Simulation Training
Plugs-in Easily to your Existing Tools & Ecosystem
