Casey Denby
Author Posts
One of the great things about my role at Zenarate is attending and speaking at industry conferences. Meeting people, sharing ideas and learning from the …
Zenarate Insights: The Changing Landscape of Customer Care Training Read More »
As experts in the field of contact center training, our team sees firsthand the many challenges those leaders face in managing large teams to deliver …
As technology advances, simple inbound calls that used to be handled by contact centers are now handled through automation, leaving the most challenging issues for …
One of the most satisfying parts of my job at Zenarate is connecting with and helping people. We believe in powering better human connections with …
The advances in artificial intelligence (AI) for self-service and chatbots at contact centers are quite impressive in shaping the customer experience. But at its core, …
How AI simulation training for customer engagement drives improved KPIs Read More »
Happy and delighted customers are your best path to bringing in new business, retaining existing business, and enhancing your brand presence. According to HubSpot, 80% …
5 Ways to Improve Your Customer Service Agent Performance Read More »
