Leslee Gregory
"As an innovative marketing specialist with 5+ years of driving brands to the next level, I am committed to bringing Immersive learning to the forefront of employee training programs across contact centers globally."
Author Posts
From technology and healthcare to travel and hospitality, today’s leaders share a notable pain point: enhancing customer service. This has led to a great rethinking …
The ROI of Immersive Learning in Customer Service Training Read More »
In early 2022, the Great Resignation caused a massive increase in job openings that encouraged workers to secure career-advancing positions. Atop their to-do list was …
Upskilling Employees: How to Invest in Your Team Read More »
Today, technological advances shape organizations’ operations, urging leaders to balance innovating and meeting changing customer needs. In fact, being a “Value-Driven Service and Support Organization” …
How To Empower Your Team through Effective Skill Building Read More »
Responding to the needs of our global user base, Zenarate now supports a staggering 79 languages, setting our platform apart as the industry leader in …
Zenarate Breaks the Mold with Global Outreach and Expanded Language Support Read More »
The customer experience (CX) is becoming more important for organizations. According to Execs in The Know, a leading voice in customer experience, 70 percent of …
Five Actions that Elevate Customer Experience in 2023 Read More »
Contact center agents in the healthcare and insurance sectors bear a weighty responsibility. They are tasked with handling emotionally charged situations, sensitive personal details, and …
How AI-Driven Training Enhances CX for Healthcare and Insurance Contact Centers Read More »
The hybrid contact center workforce combines the best of in-house and remote resources to create a highly flexible team. But it’s not easy to get …
Webinar Overview: Human Power is More Important than Automation Read More »
Since the advent of Automatic Call Distribution (ACD) technology in the 1960’s, the contact center industry has been a landmark for customer support. Thanks to …
Value Added Transformation: How Conversational AI Is Accelerating Contact Center Growth Read More »
Interpersonal (people) skills, or soft skills, are key differentiators distinguishing top agents from agents that are operating at lower levels. Why might this be? Well, …
Omnichannel Experience: How Contact Centers Use Advanced Tech to Improve Soft Skills Read More »
Chances are you know you can take an agent from novice to knowledgeable, in a matter of months, and sometimes, weeks, using basic microlearning techniques. …
5 Microlearning Examples for Effective Contact Center Agent Development Read More »
