Tom Horyn
Digital marketing leader with over 20 years of experience in generating demand for B2B SaaS enterprises; passionate about leveraging empathy in contact centers and beyond.
Author Posts
A strong performance management practice is essential in today’s leading contact centers. As companies expand their digital business, contact center agent interactions remain among the …
Why Zenarate AI Simulation Training is a Winner in Contact Center Performance Management Read More »
When thinking about generating customer loyalty today, think of how it used to be much easier. A farmer out on the prairie got a catalog …
How CSAT Solutions Will Boost Customer Loyalty and Team Morale Read More »
