Using agent simulation training for your contact center agents is a great step to help build more resilient, better-trained, and more skilled service organizations. Simulation
Simulation Training: The Future of New Employee On-Boarding, Continuous Learning, and Employee Development
In a hyper-competitive business environment, providing outstanding customer and prospect experiences starts with having teams that are well-organized, well-trained, and prepared for every possible outcome.
Are You Leveraging Simulation Training? Simulation training is one of the fastest-growing training approaches for customer service agents. The new approach helps prepare customer service