Zenarate Blog

Thank you CCW for conducting a safe and well-run event. As the world’s largest customer contact event series, CCW brings together the top minds in

Like learning how to fly a plane, mastery isn’t achieved by taking tests and quizzes or watching videos. It’s learned through simulation, and practice is the key to mastery.

Conversation Simulation is a human-centered AI approach to help contact center agents perform their best through highly realistic and impactful learning experiences.