Zenarate Blog
Latest Posts
How To Improve The Employee Experience Through AI Training
Just about every customer-facing workplace, from paper sales to restaurants to call centers, has one goal as their holy grail: the best possible customer experience.
Active Learning vs. Passive Learning for Customer-Facing Agents
Imagine that, tomorrow, you have to appear for some reason on The Great British Baking Show and bake a cake, something you’ve never done before.
How AI simulation training for customer engagement drives improved KPIs
The advances in artificial intelligence (AI) for self-service and chatbots at contact centers are quite impressive in shaping the customer experience. But at its core,
How Large Language Models are Changing Analysis
The New Era of LLMs Changing The Analysis Artificial intelligence (AI) is intelligence—perceiving, synthesizing, and inferring information—demonstrated by machines, as opposed to intelligence displayed by
Natural Language Processing in Customer Contact Roles
Imagine reading over a movie review. You don’t want to read the whole article, since you want to avoid spoilers, but there are a few
How Can You Develop Empathy in a Contact Center Setting?
One common trope in science fiction is a robot completely misunderstanding what a human being needs. They might understand the words – a sarcastic “I’m
