Are You Leveraging Simulation Training? Simulation training is one of the fastest-growing training approaches for customer service agents. The new approach helps prepare customer service
Zenarate’s new Concurrent Chat Simulation is the first AI simulation solution that allows contact center agents to practice handling multiple incoming chats from customers simultaneously.
“Today’s contact centers are fine-tuned machines, with no penny wasted and every customer interaction optimized. Before founding Zenarate, I led contact centers at large financial
Long before I was a Machine Learning Director, I recall one of my friends telling me about his part-time work in college. He landed a