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Happy and delighted customers are your best path to bringing in new business, retaining existing business, and enhancing your brand presence. According to HubSpot, 80% …
5 Ways to Improve Your Customer Service Agent Performance Read More »
Thank you CCW for conducting a safe and well-run event. As the world’s largest customer contact event series, CCW brings together the top minds in …
Reflections of Conversation Simulation at Customer Contact Week Read More »
Like learning how to fly a plane, mastery isn't achieved by taking tests and quizzes or watching videos. It's learned through simulation, and practice is...
Conversation Simulation is a human-centered AI approach to help contact center agents perform their best through highly realistic and impactful learning experiences.
