Zenarate Blog

Simulation Training provides life-like immersive learning experiences that prepare learners for real-life. Simulation training for customer service agents prepares them to deliver superior customer experiences

Those of us working in the contact center industry know that our business, at its core, is a human endeavor. That’s why last week’s Customer

For decades, customer contact leaders have looked for ways to deliver “service with a smile” that customers feel through the phone. However, with chatbots and

Zenarate’s new Concurrent Chat Simulation is the first AI simulation solution that allows contact center agents to practice handling multiple incoming chats from customers simultaneously.

“Today’s contact centers are fine-tuned machines, with no penny wasted and every customer interaction optimized. Before founding Zenarate, I led contact centers at large financial

Long before I was a Machine Learning Director, I recall one of my friends telling me about his part-time work in college. He landed a