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According to a Gartner report, one of the top priorities for customer service leaders in 2023 is improving operational excellence. This implies that today, most …

6 Foundational Steps for Building Learning Culture and Driving Customer Service Read More »

Traditional training methods have long been the norm in large organizations – but the pace of change is now unrelenting. The days of classroom and …

The State of Agent Simulation Training and the Rise of Agent Insights Read More »

Having spent the majority of my career in the customer care industry, I’ve had the opportunity to watch the continuous advancement of new and smarter …

How To Improve Contact Center Agent Retention Read More »

At Zenarate, we’re passionate about the development of outstanding customer-facing agents. With that in mind, we are thrilled to announce the expansion of our AI …

Introducing Zenarate Call Analyzer, Connecting Agent Training and Call Analysis to Boost Your Call Center Performance Read More »

Today, the customer service sector finds itself on the cusp of a transformative journey. Leaders are pivoting to meet customer expectations at every touchpoint. The …

Innovation in Customer Service: The Rise of Learning Culture Read More »

At Zenarate, we work hand-in-hand with our clients to build AI Simulation Training programs to develop top-performing agents and improve customer care through in-the-moment immersive …

Zenarate Insights: Tips for Navigating Contact Center Challenges Read More »

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