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At Zenarate, we work daily to help contact center leaders develop top-performing agents through AI Simulation Training. With the introduction of Call Analyzer to our...
Rising agent turnover and enhanced customer expectations are polar opposites on the performance spectrum. Yet, they both equally contribute to recent shifts in call center...
Training customer-facing agents with AI takes into consideration the diverse ways that your team members learn and absorb information. As per Neil Fleming’s VARK model,...
As we usher in 2024, it’s the perfect time to reflect on how contact centers are using leading technology to deliver better customer experiences while...
According to a Gartner report, one of the top priorities for customer service leaders in 2023 is improving operational excellence. This implies that today, most...
Traditional training methods have long been the norm in large organizations – but the pace of change is now unrelenting. The days of classroom and...
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