Zenarate Blog
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Zenarate Insights: Why First Call Resolution is the Hidden Gem of Contact Center Agent Metrics
As technology advances, simple inbound calls that used to be handled by contact centers are now handled through automation, leaving the most challenging issues for
Volition Capital’s Investment in Zenarate: Transforming How Agents Learn and Perform Better with AI Simulation Training
As part of our Zenarate Insights blog series, we’re thrilled to introduce Melanie Jordan, Vice President at Volition Capital, a growth equity firm laser-focused on
Reduce Employee Attrition at Contact Centers with AI Coaching
Imagine walking into an airport and asking the gate attendant a question about your flight. They explain that it’s their first day, and don’t know.
Zenarate Insights: AI Simulation Training | Innovative Onboarding for Contact Center Success – Part 1
One of the most satisfying parts of my job at Zenarate is connecting with and helping people. We believe in powering better human connections with
How to Reduce AHT In Customer Contact Centers
“I loved being on that long call with customer service, and I wish it could have taken even longer!” Chances are, that’s a sentence that
Customer Service Training: A People-Oriented Approach to Success
“The small part that connects to the big part isn’t connecting!” If you’ve worked in customer service, chances are you’ve heard a customer call in
