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Having spent the majority of my career in the customer care industry, I’ve had the opportunity to watch the continuous advancement of new and smarter...
At Zenarate, we’re passionate about the development of outstanding customer-facing agents. With that in mind, we are thrilled to announce the expansion of our AI...
Today, the customer service sector finds itself on the cusp of a transformative journey. Leaders are pivoting to meet customer expectations at every touchpoint. The...
At Zenarate, we work hand-in-hand with our clients to build AI Simulation Training programs to develop top-performing agents and improve customer care through in-the-moment immersive...
From technology and healthcare to travel and hospitality, today’s leaders share a notable pain point: enhancing customer service. This has led to a great rethinking...
At Zenarate, we’ve developed a unique and, in my experience, the most effective approach to improving agent training. Every day, our global customers use our...
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