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In this 5-part blog series, we will uncover the top 5 challenges of AI automation in call analysis, starting with Call Segment Detection. What is …
AI Automation Top 5 Challenges – Call Segment Detection Read More »
Delivering empathetic conversations is a key driver of brand perception. Research from 2015 shows, “The top 10 companies in the Global Empathy Index 2015 increased …
Why Empathetic Customer Experiences Are So Important Read More »
Contact centers play a vital role in the success of any organization’s customer service efforts. They are the frontlines of communication and support, interacting directly …
As technology advances, simple inbound calls that used to be handled by contact centers are now handled through automation, leaving the most challenging issues for …
As part of our Zenarate Insights blog series, we’re thrilled to introduce Melanie Jordan, Vice President at Volition Capital, a growth equity firm laser-focused on …
Imagine walking into an airport and asking the gate attendant a question about your flight. They explain that it’s their first day, and don’t know. …
Reduce Employee Attrition at Contact Centers with AI Coaching Read More »
