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In this 5-part blog series, we will uncover the top 5 challenges of AI automation in call analysis, starting with Call Segment Detection. What is …

AI Automation Top 5 Challenges – Call Segment Detection Read More »

Delivering empathetic conversations is a key driver of brand perception. Research from 2015 shows, “The top 10 companies in the Global Empathy Index 2015 increased …

Why Empathetic Customer Experiences Are So Important Read More »

Contact centers play a vital role in the success of any organization’s customer service efforts. They are the frontlines of communication and support, interacting directly …

The Importance of Roleplay Simulation Training vs. Scripted Training for Contact Center Agents Read More »

As technology advances, simple inbound calls that used to be handled by contact centers are now handled through automation, leaving the most challenging issues for …

Zenarate Insights: Why First Call Resolution is the Hidden Gem of Contact Center Agent Metrics Read More »

Imagine walking into an airport and asking the gate attendant a question about your flight. They explain that it’s their first day, and don’t know. …

Reduce Employee Attrition at Contact Centers with AI Coaching Read More »

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