What is Simulation Training?
Simulation Training provides life-like immersive learning experiences that prepare learners for real-life. Simulation training for customer service agents prepares them to deliver superior customer experiences
Innovations in Contact Center Training: CCW Recap
Those of us working in the contact center industry know that our business, at its core, is a human endeavor. That’s why last week’s Customer
Why Empathetic Customer Experiences Are So Important
For decades, customer contact leaders have looked for ways to deliver “service with a smile” that customers feel through the phone. However, with chatbots and
Zenarate Launches Concurrent Chat Simulation to Develop Top-Performing Chat Agents
Zenarate’s new Concurrent Chat Simulation is the first AI simulation solution that allows contact center agents to practice handling multiple incoming chats from customers simultaneously.
How To Improve Contact Center Training With AI Conversation Simulation
“Today’s contact centers are fine-tuned machines, with no penny wasted and every customer interaction optimized. Before founding Zenarate, I led contact centers at large financial
Amplifying Role-Play Benefits With Simulation Training
Long before I was a Machine Learning Director, I recall one of my friends telling me about his part-time work in college. He landed a