How BPOs are Developing Top-Performing Contact Center Agents and Winning More Business
Zenarate AI Coach clients include 3 of the top 5 BPOs, 7 of the top 10 U.S. banks, and leading companies in healthcare, technology, and
How to Improve Collector Performance & Compliance Through AI Conversation Simulation
Top 3 Debt Buyers, 12 Collections Agencies, and 2 of Top 5 BPOs Use Zenarate AI Coach to Develop Top Performing Collectors Market leaders in
5 Ways to Improve Your Customer Service Agent Performance
Happy and delighted customers are your best path to bringing in new business, retaining existing business, and enhancing your brand presence. According to HubSpot, 80%
Reflections of Conversation Simulation at Customer Contact Week
Thank you CCW for conducting a safe and well-run event. As the world’s largest customer contact event series, CCW brings together the top minds in
AI Conversation Simulation: Developing Top-performing Customer-facing Teams
Like learning how to fly a plane, mastery isn’t achieved by taking tests and quizzes or watching videos. It’s learned through simulation, and practice is the key to mastery.
Welcome to Zenarate and AI Conversation Simulation
Conversation Simulation is a human-centered AI approach to help contact center agents perform their best through highly realistic and impactful learning experiences.