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One of the most satisfying parts of my job at Zenarate is connecting with and helping people. We believe in powering better human connections with …
“I loved being on that long call with customer service, and I wish it could have taken even longer!” Chances are, that’s a sentence that …
“The small part that connects to the big part isn’t connecting!” If you’ve worked in customer service, chances are you’ve heard a customer call in …
Customer Service Training: A People-Oriented Approach to Success Read More »
$1,280. That, according to the non-profit Association of Talent Development, is how much the average organization spent on training a new employee. That might not …
How AI Coaching Boosts Employee Training and Development Read More »
Just about every customer-facing workplace, from paper sales to restaurants to call centers, has one goal as their holy grail: the best possible customer experience. …
How To Improve The Employee Experience Through AI Training Read More »
Imagine that, tomorrow, you have to appear for some reason on The Great British Baking Show and bake a cake, something you’ve never done before. …
Active Learning vs. Passive Learning for Customer-Facing Agents Read More »
