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In early 2022, the Great Resignation caused a massive increase in job openings that encouraged workers to secure career-advancing positions. Atop their to-do list was...
Today, technological advances shape organizations’ operations, urging leaders to balance innovating and meeting changing customer needs. In fact, being a “Value-Driven Service and Support Organization”...
Responding to the needs of our global user base, Zenarate now supports a staggering 79 languages, setting our platform apart as the industry leader in...
The customer experience (CX) is becoming more important for organizations. According to Execs in The Know, a leading voice in customer experience, 70 percent of...
Contact center agents in the healthcare and insurance sectors bear a weighty responsibility. They are tasked with handling emotionally charged situations, sensitive personal details, and...
One of the great things about my role at Zenarate is attending and speaking at industry conferences. Meeting people, sharing ideas and learning from the...
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