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In my experience, the reality of the job environment often contrasts widely from the initial promises and expectations pitched by the employer. This is notably …

Continued Perspective: Top Lessons Learned on Agent Attrition from the Experts Read More »

At the heart of every successful modern business lies superior customer service, a focal point that significantly influences brand loyalty, customer retention, and profitability. In …

Enhancing Customer Service via Reflective Learning Read More »

At Zenarate, we work daily to help contact center leaders develop top-performing agents through AI Simulation Training. With the introduction of Call Analyzer to our …

Turn Data in Action: Improve Agent Development with Zenarate Call Insights Read More »

Rising agent turnover and enhanced customer expectations are polar opposites on the performance spectrum. Yet, they both equally contribute to recent shifts in call center …

Is Conversation AI a Top Call Center Training Solution? Read More »

Training customer-facing agents with AI takes into consideration the diverse ways that your team members learn and absorb information. As per Neil Fleming’s VARK model, …

How to Train Agents With Different Learning Styles Using AI Read More »

As we usher in 2024, it’s the perfect time to reflect on how contact centers are using leading technology to deliver better customer experiences while …

A Contact Center Transformation That Will Happen in 2024 – 5 Predictions Read More »

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