Zenarate AI Coach Blog

Thank You to Our Customers and Amazing Team: Zenarate Named Disruptive Technology of the Year by CCW

Screenshot 2024 06 06 at 1.28.48 PMCongratulations to our Zenarate team for receiving this prestigious award. Being named the Disruptive Technology of the Year is a reflection of our relentless focus on putting our Customers first every day and meaning it, and our endless hours innovating our AI Coach platform to reshape how contact center and training leaders develop high-performing customer facing teams.

Zenarate Named Disruptive Technology of the Year at 2024 CCW Excellence Awards

As Zenarate’s co-founder, my goal is to solve the problem of antiquated training and development methodologies leaving agents unprepared for success, causing high agent turnover and poor customer experiences. Receiving CCW’s most prestigious annual award is validation that our AI Coach platform is solving the industry’s agent training and development problem producing significant ROI for our global enterprise Customers.

We are on a mission developing confident top-performing customer facing teams around the globe. Receiving this award is confirmation that we are delivering on our mission while producing value for our clients and delivering innovation to the customer service industry.

Thank you to the CCW awards committee and we look forward to continuing our journey transforming how the world learns.

As an experienced contact center leader, Brian understands how today’s automation is leaving agents with the most demanding problems to solve. Brian is the Cofounder & CEO of Zenarate, the world leader in developing confident top-performing agents through AI simulation training, live call analysis, and personalized simulation coaching.

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Zenarate Named Disruptive Technology of the Year at CCW Awards!