"The addition of Call Analyzer to our Call Simulator training provides us the complete integrated solution we need. Listen to calls, identify call skill strengths and weaknesses by agent, assign targeted stories, practice, and coach."
Live Agent Call Assessment and Ongoing Coaching for Continuous Development
Call Analyzer's AI-powered solution connects with Call Simulator to provide a comprehensive view of agent call skills, compliance, and insights that help you drive improvement across valuable KPIs.
- Improve call resolution with ongoing AI Simulation Training
- Actionable measurement of empathy and soft skills through robust agent scorecards
- Great customer experiences stem from well trained, empathetic live agent interactions
- Continuity of Training, Assessment, and Coaching creates a better experience for agents
- Automated Development Plans recommend additional AI Simulation Training to improve skills
- Continuous development drives employee engagement
- No more manual call assessments of just a sample of calls. Call Analyzers analyzes all calls automatically.
- Save time with Automated Development plans that managers can customize
- View dashboards at individual, team, and site levels