We Put Our Customers First Every Day - And Mean It!
Zenarate's smart enthusiastic Customer Success Team will provide you light lift, fast stand-up, and immediate ROI - just ask any of our Customers!
Developing Top Performing Agents in 13 Languages
Hear From Our Inspirational Customers
Learn how Zenarate customers develop top performing agents through AI Conversation Simulation
- Improved new hire performance
- Closed tenured agent skill gaps
- Delivered higher customer satisfaction
- Reduced agent certification from 2.5 days to 2 hours
- Accelerated agent speed to proficiency
- Shortened training time
- Immediate KPI lift
- Higher employee satisfaction scores
- Reduced 30-60 day nesting and floor attrition
- Accelerated collector speed to proficiency
- Reduced collector attrition
- Delivered higher RPC Conversion Rate and Compliance scores
Customer Success Framework
Design
Design your AI Coach with your high impact call types, soft skills, and best & required practices
Deploy
Deploy your AI Coach developing confident top performing agents
Deliver
Deliver consistent superior customer & prospect experiences and performance
What will your AI Coach do for you?
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Faster Speed to Proficiency
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Higher Conversion Rates
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Higher CSATScores
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Lower Employee Attrition
Rated as High Performer in Sales Training and Onboarding and Contact Center Quality Assurance Software on G2.com
Don’t just take it from us. Contact Center Leaders and Training Managers say Zenarate AI Coach offers the Best Support to help them deliver industry leading KPIs.
Zenarate AI Coach has been excellent for our Team. We've deployed it across 4 contact centers. Being able to deploy it across multiple centers and departments at great speed is very helpful to our Team.
Thomas N.
Chief Operating Officer at American First Finance
Zenarate changed the face of our training. Being able to have our agents practice live call scenarios to gain confidence and speed to proficiency has been invaluable to our Training.
Robb G.
Director of Talent Development
Cutting edge coaching tool! The on-demand availability is a critical component for our call centers and training environment. Zenarate is building confidence in our learners and conversational fluency with customers.
Brooke C.
Business Change Director
