We Put Our Customers First Every Day And Mean It
Zenarate's Customer Success Team will help you develop top performing agents delivering industry leading KPIs
Developing Top Performers Globally



















"With our AI Coach agents are more prepared, productive, and confident."
Global Operations Leader
"Zenarate multiplies classroom trainer impact by expanding their observation, feedback, and guidance delivered to trainees."
Sr. Manager, Global Training
"Zenarate is an integral piece of our training program, allowing our team members the opportunity to hone their skills through AI."
Enterprise VP of Talent Development
"I like how easy and convenient AI Coach is for first time learners to practice real-life high impact conversation scenarios."
Customer Care Director
"Our trainers quickly adopted AI Coach into their workflows because it challenged their classes, making them more effective with their customer interactions."
Enterprise VP of Talent Development
"This tool has really improved my confidence."
Customer Service Agent
"I wanted to take a moment to express my sheer delight with Zenarate this tool is amazing!"
Banking Center Agent
"This tool was extremely beneficial in allowing the learner to practice important components of the job without the risk or fear of engaging with a live customer."
Classroom Instructor
"I love that the stories have levels of difficulty and the ability to go through each one to see your progression."
Fraud Agent
"Enhanced my active listening skills and ability to ask the most pertinent questions."
Customer Contact Agent
"I liked the guided topics because where I may have struggled before, these made it a bit easier to navigate with the customer when the time came."
Customer Contact Agent
"I liked the option to practice with voice or text."
Customer Contact Agent
"The ability to practice in the specific areas that I struggle significantly improved my confidence and ability to successfully assist my customers."
Customer Contact Agent
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Hear From Our Inspirational Customers
Learn how Zenarate customers developed top performing teams through AI Conversation Simulation
- Improved new hire performance
- Closed tenured agent skill gaps
- Delivered higher customer satisfaction
- Reduced agent certification from 2.5 days to 2 hours
- Accelerated agent speed to proficiency
- Shortened training time
- Immediate KPI lift
- Higher employee satisfaction scores
- Reduced 30-60 day nesting and floor attrition
- Accelerated collector speed to proficiency
- Reduced collector attrition
- Delivered higher RPC Conversion Rate and Compliance scores
Customer Success Framework

Design
Design your AI Coach with your high impact topics and best practices

Deploy
Deploy your AI Coach developing confident top performing teams

Deliver
Deliver superior customer experiences and performance
What will your AI Coach do for you?
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Faster Speed to Proficiency
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Higher Conversion Rates
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Higher CSATScores
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Lower Employee Attrition