Develop Top Performing BPO Agents Through Simulation Training
Zenarate AI Coach Simulation Training for BPO Agents immerses agents in life-like Conversation, Screen, and Chat Simulations to master high-impact topics they will face with live customers and prospects
Trusted by Leading BPOs
BPOs Use AI Coach to Win New Clients
Take the keys to our diverse AI Coach platform and show your top prospects how you can scale confident top performing agents in any industry.
Financial Services
Life Sciences
Insurance
Telecommunications
Technology
HR Services
Retail
Travel
BPOs Use AI Coach to Expand Existing Client Share by Delivering Superior Customer Experiences & Performance
Agents role-play with their personal unbiased AI Coach to master high-impact call types they will face with live customers
Customer Service
Agents master call types such as ...
- Account Inquiries
- Late Fee Refund
- Password Reset
Customer Retention
Agents master call types such as ...
- Account Closure Request
- Reduced Interest Offer
- Promotional Offer
Collections
Collectors master call types such as ...
- Overcoming RFD Objections
- Setting up Autopay
- Settlement Offer
Fraud
Agents master call types such as ...
- Scam Victim
- Non-Authorized Transaction
- Filing a Claim
Sales
Agents master topics such as ...
- Identifying Pain Points
- Overcoming Objections
- Closing the Sale
Tech Support
Agents master call types such as ...
- Diagnosing the Problem
- Delivering the Proper Solution
- Closing the Inquiry
BPO Agents Master Critical Skills While Role-Playing with Their AI Coach
What our BPO clients are saying about their Zenarate AI Coach
"One of the fastest, most effective ways to develop top-performing agents across use cases, from customer service and retention to collections and sales"
Sachin Pai
"Having deployed Zenarate in many different situations at our client we have seen a considerable jump in the learning curve of our team"
Apoorva Kansal
"Being able to have our agents practice live call scenarios to gain confidence and speed to proficiency has been invaluable to our Training"
Rob Griffis
Develop Confident Top Performing Agents in 13 Languages
Agents role-play with their AI Coach from anywhere in the world
Agents Engage with Their Personal Unbiased AI Coach from Home or Office with No IT Integration
The only IT requirements are a Chrome or Edge browser and a headset!
3 AI Coach Use Cases
Pre-Hire Screening
Hiring managers see & hear candidates in action before they hire
New Hire Training
Develop confident prepared new hire agents before they speak with live customers & prospects
Tenured Agent Upskilling
Close tenured agent call type and skill gaps
How Does Zenarate AI Coach Work?
Through AI-Powered Simulation Training:
Conversation ◊ Screen ◊ Chat
Zenarate AI Coach is the simulation training platform for customer and prospect engagement. Contact center, sales, and customer facing agents in training are immersed in life-like Conversation, Screen, and Chat Simulations to master high-impact topics they will face with live customers and prospects.
Engage
Agents engage with their personal unbiased Zenarate AI Coach on high-impact conversation, screen, and chat scenarios they will face with live customers and prospects.
Master
Agents master your tone, soft skills, and best & required practices by role-playing with their personal unbiased Zenarate AI Coach from home or office.
Perform
Your Zenarate AI Coach provides a Simulation Scorecard certifying agents who have mastered your best methods. Now your agents are ready to engage with live customers & prospects as confident top performers.
Contact Center & Training Leaders are Big Fans of Zenarate AI Coach
Easy-to-Deploy
- No personal or account information.
- No IT integration for test or implementation.
- Light lift simulation story build & change management.
