Develop Top Performing Healthcare and Insurance Agents Trough Simulation Training
Zenarate AI Coach Simulation Training for Healthcare and Insurance Agents immerses agents in life-like Conversation, Screen, and Chat Simulations to master high-impact topics they will face with live customers and prospects
Trusted by Leading Brands
Deliver Consistent Superior Customer and Prospect Experiences Across Your Healthcare and Insurance Business
Agents role-play with their personal unbiased AI Coach to master high-impact call types they will face with live customers and prospects
Customer Updates
Agents master scenarios such as ...
Claims Status
Carrier Transfer
Customer Hardship
Member Benefits
Agents master scenarios such as ...
Benefits & Eligibility Explanation
Prior Authorization
Claims Information
Compliance
Agents master scenarios such as ...
Authentication
Benefit Approvals
Carrier Transfer Validation
Agents Master Critical Skills While Role-Playing with their AI Coach
What our Healthcare and Insurance clients are saying about their Zenarate AI Coach
"Zenarate AI Coach is helping build confidence in our agent and conversational fluency with customers."
Brooke Conklin
Develop Confident Top Performing Agents in 15 Languages
Agents role-play with their AI Coach from anywhere in the world
Agents Engage with Their Personal Unbiased AI Coach from Home or Office with No IT Integration
The only IT requirements are a Chrome or Edge browser and a headset!
Primary AI Coach Use Cases
Pre-Hire Screening
Hiring managers see & hear candidates in action before they hire
New Hire Training
Develop confident prepared new hire agents before they speak with live customers & prospects
Tenured Agent Upskilling
Close tenured agent call type and skill gaps
How Does Zenarate AI Coach Work?
Through AI-Powered Simulation Training:
Conversation ◊ Screen ◊ Chat
Zenarate AI Coach uses advanced AI to simulate any customer or prospect scenario, immersing agents in life-like conversation, screen, and chat simulations. And AI Coach provides tone, soft skills, and best & required practice coaching throughout the simulation training.
Engage
Agents engage with their personal unbiased Zenarate AI Coach on high-impact conversation, screen, and chat scenarios they will face with live customers and prospects.
Master
Agents master your tone, soft skills, and best & required practices by role-playing with their personal unbiased Zenarate AI Coach from home or office.
Perform
Your Zenarate AI Coach provides a Simulation Scorecard certifying agents who have mastered your best methods. Now your agents are ready to engage with live customers & prospects as confident top performers.
Contact Center & Training Leaders are Big Fans of Zenarate AI Coach
Easy-to-Deploy
- No personal or account information.
- No IT integration for test or implementation.
- Light lift simulation story build & change management.
