Your Guide to AI Simulation Training for Contact Centers

With new advances in AI technology, contact center leaders are changing the way they look at contact center training software and embracing the most impactful training approaches for customer service agents – AI Simulation Training. We know you’re busy and there’s a lot to digest when it comes to AI, so we created this guide on how to train high performing teams through AI powered skill-based learning.

Proven Outcomes

New Hire Speed to Proficiency Acceleration
Conversion Rate Lift
QA & Compliance Score Improvement
Employee Attrition Reduction

“With Zenarate AI Coach our agents are hitting the floor at much higher level of performance”

Matt Wheeler
Instructional Design Manager
bluegray customer Mae

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