AI Coach is purpose-built to support and develop contact center agents throughout their entire employee journey. Applying AI throughout our agent-centric platform, AI Coach learns your brand’s ideal call scenarios and data to train, certify, analyze, and continuously develop top-performing agents.
Examine the insights provided here to gain a deeper understanding of the value we bring to the table and why we’re your ideal partner in achieving your goals.
Advanced AI Conversation Simulation
Zenarate uses advanced NLP & NLU that learns, listens for, and coaches to client best & required practices. Other providers use basic commoditized NLP that converts the learner’s speech-to-text and evaluates the learners key word use.
World Class Speech-to-Text Speed
Zenarate simulations have been optimized and scaled by leading AI engineers to deliver world class lightening fast speech processing and simulated customer response times. Other providers have slow and buggy speech processing that hasn’t been optimized and scaled over time, damaging the learner experience.
Advanced Accent Comprehension
Zenarate’s AI Coach has been scaled and deployed worldwide in over a dozen countries. Its machine learning algorithms have evolved through millions of simulations and years of robust simulation training data, providing the highest level of accent comprehension that will take other providers years to reach assuming they have the opportunity and expertise.
Roleplay in 79 Languages
Zenarate supports 79 of the most spoken languages across the globe. Learners are practicing daily in Spanish, Portuguese, Korean, Hindi, French, and many more languages. Other Providers are limited in language support for non-English speaking learners.