Customer Resources

Download the First-Call Resolution infographic and share it with your network, send it to your agents, or add it to your customer service training repertoire!

Foundever™, a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI Simulation Training solution for customer-facing agents, in which the two organizations seek to leverage state-of-the-art technology to transform employee training within the customer experience industry.

In this on demand webinar, explore the main challenges that Holly sees from contact center leaders, emphasizing the need to hit quality assurance (QA) metrics while not losing focus on important soft skills such as empathy, active listening, and ensuring customer satisfaction.