How AI Simulation Training Transforms Healthcare and Insurance Contact Center Agents
76% of consumers reported that a poor customer service experience would make them reconsider their choice of healthcare and insurance providers.
Unlike other industries, agents must often deal with sensitive personal information and emotionally charged situations. It’s not run-of-the-mill issues that arise. The stakes are high, and it’s essential that agents are properly trained to not only answer questions thoroughly and correctly, but provide compassionate and empathetic service.
- Soft skills are vital to any successful contact center and confident top-performing agent.
- Natural language AI Simulation Training helps prepare new hires before interacting with their first live customer or prospect.
- Contact center agents that are properly trained and confident to handle healthcare and insurance institutions’ unique requirements directly increase customer satisfaction and important performance metrics.
Download this White Paper on How AI Simulation Training Transforms How Healthcare and Insurance Contact Center Agents Learn and Perform, to make sure you are not falling short in providing a superior level of service that customers expect and demand.