Customer Resources
How AI Simulation Training Transforms Healthcare and Insurance Contact Center Agents
76% of consumers reported that a poor customer service experience would make them reconsider their choice of healthcare and insurance providers.
Unlike other industries, agents must often deal with sensitive personal information and emotionally charged situations. It’s not run-of-the-mill issues that arise. The stakes are high, and it’s essential that agents are properly trained to not only answer questions thoroughly and correctly, but provide compassionate and empathetic service.
Key Takeaways:
- Soft skills are vital to any successful contact center and confident top-performing agent.
- Natural language AI Simulation Training helps prepare new hires before interacting with their first live customer or prospect.
- Contact center agents that are properly trained and confident to handle healthcare and insurance institutions’ unique requirements directly increase customer satisfaction and important performance metrics.
Download this White Paper on How AI Simulation Training Transforms How Healthcare and Insurance Contact Center Agents Learn and Perform, to make sure you are not falling short in providing a superior level of service that customers expect and demand.
Download White Paper Now!
Related Resources
Articles, Press Releases
Read this article to see how Zenarate serves a growing global customer base across industries. Recording 153% year-over-year enterprise client growth.
Webinars
In this webinar, Casey Denby, a former Contact Center Leader, and training thought leader, will share best practices and tools for accelerating the development of a proficient and confident team of agents with improved retention rates and better customer experiences.
Podcast
Listen to this podcast as VP of Sales, Casey Denby discusses how AI Simulation technology is being used by banks and other financial institutions to enhance their agent training programs. Don’t miss insights on the future of AI and how it is transforming contact center agents and paving the way for hundreds of jobs globally.
