Customer Resources

How AI Simulation Training Transforms Healthcare and Insurance Contact Center Agents

76% of consumers reported that a poor customer service experience would make them reconsider their choice of healthcare and insurance providers.

Unlike other industries, agents must often deal with sensitive personal information and emotionally charged situations. It’s not run-of-the-mill issues that arise. The stakes are high, and it’s essential that agents are properly trained to not only answer questions thoroughly and correctly, but provide compassionate and empathetic service.

Key Takeaways:

  • Soft skills are vital to any successful contact center and confident top-performing agent.
  • Natural language AI Simulation Training helps prepare new hires before interacting with their first live customer or prospect.
  • Contact center agents that are properly trained and confident to handle healthcare and insurance institutions’ unique requirements directly increase customer satisfaction and important performance metrics.

Download this White Paper on How AI Simulation Training Transforms How Healthcare and Insurance Contact Center Agents Learn and Perform, to make sure you are not falling short in providing a superior level of service that customers expect and demand.

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Related Resources

Webinars
In this webinar, McKinsey industry experts Paul Kline & Vinay Gupta join Casey Denby as they discuss how AI can help drive continuous improvement in today’s contact centers can result in better agent retention, higher CSAT/NPS scores, and improved call resolutions among other impacts.
Guide
Download this Guide to AI Simulation Training to leverage simulation training to learn how to develop customer service agents to deliver meaningful conversations and superior customer experiences
Whitepapers
Download this White Paper on AI Simulation Training Within Business Process Outsourcing - A Modern Approach to How Agents Learn & Perform at Scale, to learn more about the ever-important contact center segment of the BPO business. With technological advancements and increasing customer demands, we’ll examine the challenges and opportunities of developing top-performing agents through AI-based training and upskilling.
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