Customer Resources

Listen to CEO Brian Tuite Talk About AI Coaching on the Punk CX Podcast

Flight simulators are a crucial invention – you don’t want to learn in mid-flight. But too often, CX agents have to learn their job while dealing with real customers with real issues. That’s operating without a net.
Zenarate CEO Brian Tuite sat down with Punk CX host Adrian Swinscoe to talk about how our AI coaching platform took the lessons of the simulator to create immersive learning scenarios that perfectly reflect real customer interactions without risk.
In this fun conversation, we talk about how technology can help the human experience, both for customers and employees. Some of the topics include:
  • How better coaching can reduce attrition
  • How AI coaching can be used for hiring and for upskilling tenured agents
  • The role of remote training
  • How talking to AI can help with difficult conversations
  • The importance of investing in agents on the frontline of customer experience
It was great to sit down with Adrian on the legendary Punk CX podcast. As with a good customer experience, a great conversation is always a welcome journey.

 

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