Customer Resources
Future of AI and How it is Transforming Financial Industry Contact Center Agents
In this episode of "What the Fintech?!" podcast, Zenarate’s VP of Sales, Casey Denby, discusses the future of AI and how it is transforming financial industry contact center agents.
They highlight the significant potential of AI simulation training to transform the way employees are trained in the financial sector. They share insights to how AI-powered simulations can provide a realistic, immersive, and safe environment for employees to gain practical experience and enhance their skills.
Here are some key topics his podcast delves into:
- Various applications of AI simulation training in financial services.
- The use of AI simulations for customer service training, where employees can learn to provide better support and engage with clients effectively.
- The need for ethical considerations and a fine balance between automation and human interactions.
Listen to the full podcast to gain valuable insights into the role of AI simulations in revolutionizing training in the financial services industry.
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Related Resources
Articles, Press Releases
Read this article to see how Zenarate serves a growing global customer base across industries. Recording 153% year-over-year enterprise client growth.
Webinars
In this webinar, Casey Denby, a former Contact Center Leader, and training thought leader, will share best practices and tools for accelerating the development of a proficient and confident team of agents with improved retention rates and better customer experiences.
Ebooks/Whitepapers
Download this White Paper on How AI Simulation Training Transforms How Healthcare and Insurance Contact Center Agents Learn & Perform, to make sure you are not falling short in providing a superior level of service that customers expect and demand.
