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Receivables Roundtable Ep. 76 – Holly Kerns Gagnard with Zenarate discusses AI Coaching for Agents

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Today, human-centered AI solutions have evolved to improve agent confidence, reduce agent anxiety and prepare agents to solve complex customer problems and deliver superior empathetic customer experiences. Agents across industries engage in AI training to master best and required practices in private from home or office before speaking with a live customer. Zenarate focuses on one of the most recent solutions in this area: AI conversation simulation.
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