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Unlock the Secrets to Contact Center Excellence: Watch Our Exclusive On-Demand Webinar!

🎙️ Key Insights from an AI Simulation Training Expert - Q&A Session

What Awaits You in this On-Demand Webinar?
  • Gain a Competitive Edge: Explore the invaluable insights and best practices from the Zenarate Customer Success team, who have honed their expertise by crafting thousands of simulation trainings for over 100 esteemed enterprise customers.
  • Take Your Agents to the Next Level: Discover the main challenges faced by contact center leaders and learn how to balance the demands of quality assurance metrics while nurturing essential soft skills like empathy, active listening, and ensuring unparalleled customer satisfaction.

"Ultimately jobs aren’t going away at contact centers, they are just becoming more complex, and the way we need to think about automated customer care is really to deploy tools that support the agent in becoming better rather then focusing on replacing the human agent" - Holly Kerns Gagnard

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In this webinar, McKinsey industry experts Paul Kline & Vinay Gupta join Casey Denby as they discuss how AI can help drive continuous improvement in today’s contact centers can result in better agent retention, higher CSAT/NPS scores, and improved call resolutions among other impacts.
Download this Guide to AI Simulation Training to leverage simulation training to learn how to develop customer service agents to deliver meaningful conversations and superior customer experiences
Download this White Paper on AI Simulation Training Within Business Process Outsourcing - A Modern Approach to How Agents Learn & Perform at Scale, to learn more about the ever-important contact center segment of the BPO business. With technological advancements and increasing customer demands, we’ll examine the challenges and opportunities of developing top-performing agents through AI-based training and upskilling.
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