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Why Empathetic Customer Experiences Are So Important


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Zenarate’s Holly Kerns Gagnard shares how Zenarate AI Coach develops confident top performing collections new hire agents before their first live customer interaction and closes tenured agent skill gaps.
Today, human-centered AI solutions have evolved to improve agent confidence, reduce agent anxiety and prepare agents to solve complex customer problems and deliver superior empathetic customer experiences. Agents across industries engage in AI training to master best and required practices in private from home or office before speaking with a live customer. Zenarate focuses on one of the most recent solutions in this area: AI conversation simulation.
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