Customer Resources

Zenarate’s Customer Success team works to understand your company’s training goals and accelerate the value you receive from your AI Coach.

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Blog Posts, Press Releases
The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. Zenarate s proud to announce we are named Disruptive Technology of the Year by CCW!
Blog Posts
As AI technology evolves, voice bots and chatbots increasingly handle routine customer service inquiries, allowing human agents to focus on more complex issues. This shift necessitates adopting agent quality assurance tools to monitor performance, identify improvement areas, and provide training to maintain high-quality service consistently amidst the rising volume of digital interactions.
Blog Posts
Read about one of Zenarate's CX experts, Liz's, biggest takeaway from working with hundreds of different customers looking to improve their training. She discusses that there is always something new to discover on the journey. No two customers need the same things to make the changes they are looking for, and no matter the situation, there are some things that can help make the changes stick and reach the outcomes you’re looking for.
Blog Posts
Look at Zenarate's unique methodology that applies conversational AI, Natural Language Understanding (NLU), and Natural Language Models (NLPs) to create the most life like AI Simulated Training and learn how Zenarate's AI simulation training solution is different then others.
Blog Posts
Learn how Hyperautomation aims to create a highly automated, intelligent, and efficient business environment by leveraging multiple automation technologies in a cohesive and scalable manner. By integrating technologies such as artificial intelligence (AI) and machine learning, hyperautomation can streamline and optimize customer service operations within contact centers.
Blog Posts
In this blog we discuss how AI simulation training as a preventative layer of support for building brand loyalty improvement, even after negative customer experiences.
Blog Posts, Webinars
In this blog we give a recap of the insightful webinar with customer service veterans Casey Denby, Vinay Gupta, and Paul Klein. Where they examined how emerging AI technologies can finally deliver on long-promised innovations to empower front-line managers with actionable coaching insights.
Blog Posts
In this blog we discuss how soft skills and tone remain pivotal in delivering effective customer service. Along with how these concepts impacted customer service levels and customer service investments today.
Blog Posts, Webinars
In this blog we discuss the lessons learned from CX experts, Casey Denby and Nate Brown, in the insightful webinar where they discuss agent attrition and more.
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Zenarate Named Disruptive Technology of the Year at CCW Awards!