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In this blog we discuss the lessons learned from CX experts, Casey Denby and Nate Brown, in the insightful webinar where they discuss agent attrition and more.
In this webinar, McKinsey industry experts Paul Kline & Vinay Gupta join Casey Denby as they discuss how AI can help drive continuous improvement in today’s contact centers can result in better agent retention, higher CSAT/NPS scores, and improved call resolutions among other impacts.
In this blog we discuss how experiential learning, an immersive and interactive approach to learning, acts as a potent tool in enhancing customer service training.
In this blog we discuss our introduction of Call Insights, a new functionality that furthers the actionable intelligence available through Call Analyzer. We will explain how this solution gives actionable insights from customer calls, offering a deep dive into the voice of the customer and providing trend analysis to build proactive responses.
In this blog we discuss how leaders are cultivating a new culture as they prepare for a new normal: the convergence of AI and human training. And how as you navigate growth, AI can make a significant difference.
In this blog, we discuss how AI-driven training programs can enhance knowledge retention, increase in productivity, and much more. Read now to see how your training leaders can maximize effectiveness, training programs and learning resources should incorporate diverse learning methodologies.
Download this Guide to AI Simulation Training to leverage simulation training to learn how to develop customer service agents to deliver meaningful conversations and superior customer experiences
In this blog we reflect on how contact centers are using leading technology to deliver better customer experiences while reducing cost, and discuss the massive shift that is taking place, moving away from traditional passive training to the present and future of training through life-like hands-on simulation training.
In this blog we discuss how to develop a learning culture for your contact center agents. This guide should bring your awareness to several key methods and how to employ them, starting with understanding the impact of your team’s operations. Or simply put, taking a closer look at their tool stack.