Don't Just Spot Top Performers, Develop Them
Develop top performing agents in any use case
Deliver Exceptional Customer Service
Delight and retain your customers and improve your company's bottom line with Zenarate AI Coach. Your valuable customers are seeking superior phone, chat, and in person experiences to solve their toughest problems. Which means training customer service agents to deliver the best customer experiences is more important than ever.
The Zenarate Difference
- Customer facing teams master your most challenging call scenarios
- New hires develop confidence before taking their first call
- Tenured agents learn new skills and close their proficiency gaps
“Customer satisfaction improved 32% after our agents mastered our best practices through our Zenarate AI Coach”
– Head of Customer Service
“Our customer assistance agents improved their call quality scores 31% after mastering high impact topics”
– Head of Customer Assistance
Support Your Customers
Solve customer hardship with Zenarate AI Coach. Customer Assistance and recovery positions are more challenging than ever with automation leaving agents with the toughest problems to solve.
The Zenarate Difference
- Faster speed to proficiency through immersive active learning
- Lower attrition helping agents support your customers through any hardship
- Higher customer satisfaction and hardship resolution
Zenarate’s Holly Kerns Gagnard shares how Zenarate AI Coach develops confident top performing collections new hire agents before their first live customer interaction and closes tenured agent skill gaps.
Enhance Your Fraud Protection
Spot and resolve fraud with Zenarate AI Coach. Digital transformation has brought an increase in data breaches for customers and companies alike. Zenarate AI Coach gives fraud agents the ability to reduce risk while increasing customer loyalty.
The Zenarate Difference
- Improve fraud recognition during customer interactions
- Improve customer loyalty and retention reassuring your customers and solving their problems
- Reduce your fraud cost delivering first call resolution
“Zenarate guided us to build the stories in as effective a manner as possible. And then the speed of turn around when we would deliver content or submit ideas or materials was very impressive.”
– Sr. Manager of Global Training
“Zenarate is an integral piece of our training program, allowing our team members to hone their skills through AI.”
– VP of Talent Development
Provide Engaging Face-to-Face Interactions
Deliver better customer experiences in your banking centers, customer service & sales sites, and in virtual meetings with customers appreciating your warm inviting face-to-face interactions and loving your brand.
The Zenarate Difference
- Demonstrate friendly body language
- Spot and react to verbal queues
- Project confidence and enthusiasm solving problems and exceeding customer expectations
Develop a Winning Sales Teams
Meet rising customer demands while delivering exceptional customer experiences during sales engagements. Zenarate AI Coach gives sales teams a better way to develop top performing agents.
The Zenarate Difference
- Develop top performing sales reps overcoming objections, winning competitor rebuttals, and nailing feature pitches
- Immerse new hires and underperforming reps in random challenging scenarios forcing them to think on their feet
- Increase conversion rates with sales reps deploying negotiating best practices, mastering soft skills, and winning the moment
“Sales improved 32% after our agents mastered service to sales best practices”
– Head of Sales
“With our Zenarate AI Coach, agents are more prepared, productive, and confident.”
– Global Operations Leader
Deliver Superior Customer Experiences
Engage customer facing employees with Zenarate AI Coach, achieving bottom-line benefits and delivering better customer experiences. Customer experience has has become the number one success factor for winning and retaining customers.
The Zenarate Difference
- Improve customer satisfaction and retention developing top performing agents through conversation simulation
- Develop confident new hires hitting the floor top performers and close underperforming agent skill gaps
- Improve your CSAT scores helping agents master soft skills, respond with accurate answers and correct information, and deliver first call resolution
Deploy New Skills
Master best practices in a learn-by-doing environment with Zenarate AI Coach. Training and onboarding is more challenging than ever with at home agents and rapidly changing customer expectations.
The Zenarate Difference
- Allow agents to self-learn from home or office
- Deliver targeted simulation meeting individual agent needs
- Certify agent skill mastery through your Simulation Scorecard and Simulation Call Listening
“Our trainers quickly adopted Zenarate AI Coach because it challenged their classes and made their classes more effective and quicker on the phones. It really allows the new hire agent to get their call flow down, to get their verbiage down, and to understand the best practice call model”
– Enterprise VP of Talent Development
