Develop Top Performing Collectors Through Simulation Training
Zenarate AI Coach Simulation Training for Collectors immerses collectors in life-like Conversation, Screen, and Chat Simulations to master high-impact topics they will face with live customers and prospects.
Trusted by Leading Banks, Collections Agencies, and Debt Buyers
Collections leaders use AI Coach to improve their RPC Conversion Rate and Fortress Compliance
Collectors role-play with their personal unbiased AI Coach to master high-impact call types they will face with live customers
Overcome Early Objections
Collectors master scenarios such as ...
- Busy Now
- Not My Responsibility
- Nothing to Talk About
Master Payment Negotiation
Collectors master scenarios such as ...
- Determine RFD
- Identify Income Sources
- Create Payment Solution
Fortress Compliance
Collectors master scenarios such as ...
- Authenticate & Build Rapport
- QA Disclosure & Mini Miranda
- Approved Benefits of Paying
Collectors Master Critical Skills While Role-Playing with Their AI Coach
What our Collections clients are saying about their Zenarate AI Coach
“Our collectors accomplish proficiency much faster, with no embarrassment or reason to worry in their safe practice setting.”
Scott O’Donnell
“Zenarate AI Coach has been excellent for our team. We’ve deployed it across four contact centers!”
Tom Nusspickel
"Being able to have our agents practice live call scenarios to gain confidence and speed to proficiency has been invaluable to our Training"
Rob Griffis
Develop Confident Top Performing Collectors in 13 Languages
Collectors role-play with their AI Coach from anywhere in the world
Collectors Engage with Their Personal Unbiased AI Coach from Home or Office with No IT Integration
The only IT requirements are a Chrome or Edge browser and a headset!
3 AI Coach Use Cases
Pre-Hire Screening
Hiring managers see & hear candidates in action before they hire.
New Hire Training
Develop confident prepared new hire collectors before they speak with live customers & prospects.
Tenured Collector Upskilling
Close tenured agent call type and skill gaps.
How Does Zenarate AI Coach Work?
Through AI-Powered Simulation Training:
Conversation ◊ Screen ◊ Chat
Zenarate AI Coach uses advanced AI to simulate any customer or prospect scenario, immersing collectors in life-like conversation, screen, and chat simulation. And Zenarate AI Coach provides tone, soft skills, and best & required practice coaching throughout the simulation training.
Engage
Collectors engage with their personal unbiased Zenarate AI Coach on high-impact conversation, screen, and chat scenarios they will face with live customers.
Master
Collectors master your tone, soft skills, and best & required practices by role-playing with their personal unbiased Zenarate AI Coach from home or office.
Perform
Your Zenarate AI Coach provides a Simulation Scorecard certifying collectors who have mastered your best methods. Now your collectors are ready to engage with live customers as confident top performers.
Easy-to-Deploy
- No personal or account information.
- No IT integration for test or enterprise rollout.
- Light lift simulation story build & change management.
