Develop Top Performing Customer Service Agents Through Simulation Training
Zenarate AI Coach Simulation Training immerses Customer Service Agents in life-like Conversation, Screen, and Chat Simulations to master high-impact topics they will face with live customers
Trusted by Leading Enterprises
Deliver Superior Customer Experiences
Customer Service Agents role-play with their personal unbiased AI Coach to master high-impact call types they will face with live customers
Agents Master Critical Skills While Role-Playing with Their AI Coach
Develop Confident Top Performing Agents in 15 Languages
Agents role-play with their AI Coach from anywhere in the world
Agents with diverse accents and dialects love how well their AI Coach understands and responds to them.
Customer Service Agents Engage with Their Personal Unbiased AI Coach from Home or Office with No IT Integration
The only IT requirements are a Chrome or Edge browser and a headset!
Primary AI Coach Use Cases
Hiring managers see & hear candidates in action before they hire.
New Hire Training
Develop confident prepared new hire agents before they speak with live customers.
Tenured Agent Upskilling
Close tenured agent call type and skill gaps.
How Does Zenarate AI Coach Work?
Through AI-Powered Simulation Training:
Conversation ◊ Screen ◊ Chat
Zenarate AI Coach uses advanced AI to simulate any customer or prospect scenario, immersing agents in life-like conversation, screen, and chat simulation. And Zenarate AI Coach provides tone, soft skills, and best & required practice coaching throughout the simulation training.
Agents engage with their personal unbiased Zenarate AI Coach on high-impact conversation, screen, and chat scenarios they will face with live customers and prospects.
Agents master your tone, soft skills, and best & required practices by role-playing with their personal unbiased Zenarate AI Coach from home or office.
Your Zenarate AI Coach provides a Simulation Scorecard certifying agents who have mastered your best methods. Now your agents are ready to engage with live customers & prospects as confident top performers.