Zenarate AI Coach
Simulate customer engagement scenarios to develop confident top performers improving your metrics
Trusted by the World’s Leading Enterprises
AI Conversation Simulation
Deliver Better Customer Experiences
- Create natural challenging voice & chat simulations for your high value customer interactions
- Help customer facing teams master your best & required practices
- Enable your agents to own the moment and win the customer
0 %
Average Customer Experience Improvement
NEW! Concurrent Chat Simulation
Provide Better Customer Chat Experiences
- Create multiple customer chat scenarios for agents to practice concurrently
- Leverage AI/ML coaching agents to use and master soft skills, best and required practices, and spelling and grammar feedback during customer chat scenarios
- Simulate real-life customer chat settings for agents with canned responses, free-formed text, and varied frequency of concurrent chat scenarios
Concurrent Chat Simulation Demo
0 %
Average Chat Performance Improvement
Engaged Learning
Accelerate Speed to Proficiency
- Master each step of your call flow in multiple languages
- Receive Zenarate AI Coach in-the-moment feedback
- Share best session for human feedback
0 %
Average Faster Speed to Proficiency
Reporting Analytics & Simulation Scorecard
Improve Performance
- Analyze conversation simulation activity and chat simulation activity
- Assess critical skill improvement
- Certify agents to take live calls and live chats through your Simulation Scorecard and Immersion Call and Chat Listening
0 %
Average Conversion Rate Lift
Knowledge Management
Deliver Engaging Employee Experiences
- Establish your customer experience & compliance best methods in your Zenarate AI Coach platform
- Agents master your best methods by engaging with their personal Zenarate AI Coach in conversation simulation
- Receive World Class User Experience NPS scores and enthusiastic agent feedback
0 %
Average Employee Attrition Reduction
Zenarate Implementation
All You Need is a Chrome Browser & Headset
- No personal or account information and no IT integration for pilot or production
- Experience Zenarate's world class customer success team helping enterprises around the globe develop top performing customer-facing teams
- Start creating top performing customer facing teams in 1 Month
0
Month
Start Creating Top Performing Agents
Artificial Intelligence
Deliver Human Centered AI
- Deploy AI/ML to make humans better rather than replace their role
- Develop confident top performing agents with your smart, patient, unbiased Zenarate AI Coach
- Humans enjoy their Zenarate AI Coach experience using their own natural language
0 %
Average New Hire Performance Improvement
