Zenarate AI Coach
Develop confident top performing agents delivering industry leading KPIs
Trusted by World Leading Enterprises
AI Conversation Simulation
Deliver Superior Customer & Prospect Experiences
- Provide natural challenging simulations for your high value customer & prospect interactions
- Agents master your best & required practices
- Enable your agents to own the moment and win the customer
Performance Improvement
0 %
Experiential Learning
Accelerate Speed to Proficiency
- Master each step of your call flow using natural language
- Receive best & required practice feedback throughout the simulation training
- Develop confident prepared new hire agents before their first live call and close tenured agent call type & skill gaps
Faster Speed to Proficiency
0 %
Soft Skill Mastery
Improve CSAT Scores
- Engage in natural challenging simulations for your high value customer & prospect interactions
- Master soft skills such as listening, probing, and responding with empathy
- Enable your agents to own the moment and delight the customer
Higher CSAT Scores
0 %
Agent Satisfaction
Reduce Agent Attrition
- Deliver experiential training from home or office
- Receive positive agent feedback & verbatims
- Enable early job satisfaction and success
Lower Employee Attrition
0 %
Reduce Expense
Lower Operating Cost
- Solve complex problems the first time
- Drive customers to self-service
- Increase your First Call Resolution
Lower Operating Cost
0 %
Call Quality & Compliance
Improve QA & Compliance Scores
- Respond with accurate answers and correct information
- Nail compliance requirements
- Remediate QA & Compliance issues
Higher QA & Compliance Scores
0 %
Reporting Analytics & Simulation Scorecard
Auto-Certify Agents for Live Calls
- Analyze conversation simulation activity
- Assess call type & skill mastery
- Certify agents for live customer & prospect calls through your Simulation Scorecard & Immersion Call Listening
Artificial Intelligence
Deliver Human Centered AI
- Deploy AI/ML to make humans better rather than replace their role
- Humans enjoy their Zenarate AI Coach experience using their own natural language
- Deploy your patient, unbiased AI Coach who knows all your best methods and works 24/7 developing Customer Engagement Rock Stars
3 AI Coach Use Cases
Candidate Screening
Hiring managers see & hear candidates in action before they hire
New Hire Training
Develop confident prepared new hire agents before they speak with live customers & prospects
Tenured Agent Upskilling
Close tenured agent call type and skill gaps
Rated as High Performer in Contact Center and Sales Training and Onboarding Software on G2.com
Don’t just take it from us. Contact Center Leaders and Training Managers say Zenarate AI Coach offers the Best Software and Support to help them deliver industry-leading KPIs.
Zenarate AI Coach has been excellent for our Team. We've deployed it across 4 contact centers. Being able to deploy it across multiple centers and departments at great speed is very helpful to our Team.
Thomas N.
Chief Operating Officer at American First Finance
Zenarate changed the face of our training. Being able to have our agents practice live call scenarios to gain confidence and speed to proficiency has been invaluable to our Training.
Robb G.
Director of Talent Development
Cutting edge coaching tool! The on-demand availability is a critical component for our call centers and training environment. Zenarate is building confidence in our learners and conversational fluency with customers.
Brooke C.
Business Change Director
