Trusted by leading brands
What is Zenarate?
Zenarate is the agentic platform that powers high performing customer service & sales interactions—across contact centers and face-to-face teams
New Hires
Develop confident and prepared new hire associates through AI Conversation & Software Simulation Training + LXP
Tenured Associates & Managers
Grow top-performing tenured associates & frontline managers through Conversion Analysis + Personalized AI Simulation Coaching & Up-skilling
AI Agents
Automate conversations by training humans and AI in one platform—ensuring your brand is consistent in every interaction.
Power High-performing Customer Service &
Sales Interactions
Analyze™
Learn™
Analyze™
Coach™
Evolve™
The results speak for themselves
One of the things our agents ask for the most is more practice—more realistic practice. Zenarate bridges that gap with realistic simulation, giving feedback and helping us get to the point where we need to be to help our customers.
Zenerate is incredibly easy to work with. The stories are realistic and engaging, and our team members are gaining confidence in their skills after using them. It's made a huge difference in our team's readiness.
Within the first week of being on the phones, our Zenarate-empowered agents were already hitting their HT goals, and within two weeks they were beating them entirely. Overall, they were 32% better with their handle time in the zero to 30-day mark.
Supervisors save time, and agents love being able to practice as many times as they want, building confidence in silence amongst themselves. That’s been one of the biggest highlights of having this relationship and the tools Zenarate provides.
After partnering with Zenarate, we saw immediate benefits for the new hires interacting with the AI conversation simulation. Our agents are hitting the floor at a much higher level of performance than we saw previously.
Having the Zenarate team really support us through the implementation process and provide us with that initial build made all the difference. We were only required to be SMEs on our own processes.
We've partnered with Zenarate as our go-to training platform. Our agents practice real conversations before they ever talk to customers, and AI-powered simulations let them handle billing disputes, troubleshooting, and escalations in a safe environment.
We partner with Customers to deliver award-winning programs + experiences
Explore the impact + ROI of practice and coaching at scale
Leading partners + integrations to choose from
Enterprise-Grade AI
We’ve delivered more AI-powered simulations than any company in the world.
We know global enterprises need AI to be secure, scalable, consistent + customizable.
We use a suite of NLP, NLU, and GenAI methods that can be adapted to meet even the most rigorous AI standards + protocols.
Delivery in the flow of work
Build customer-facing + employee-facing agents in the same platform, making it easier than ever to deliver learning, AI coaching, and workflow automation directly within the tools your teams already use every day – Slack, Teams, Phone, Text, and more.
