Let's make every customer experience better than the last, together.
Shape your AI agents with the behaviors of your top performers, and keep improving them as new best practices emerge.
Somewhere in your operation, there's an associate who handles the cancellation call better than anyone. They know when to acknowledge frustration, when to offer an alternative, and when to let the customer go gracefully.
Most AI agent platforms have no way of knowing who that person is. They learn what good looks like from written procedures, past transcripts, or patterns collected across other companies' deployments. Those sources describe what usually happens. They don't tell you what your best people do differently.
Zenarate already knows. Zenarate’s Perform and Analyze platforms identify your top performers and the behaviors that set them apart, measured against the outcomes your business cares about. Zenarate Evolve builds your AI agents from those behaviors, so automated conversations meet the standard your brand already sets.
A transcript shows what an associate said. It doesn't show whether that approach worked, or whether it came from your strongest performer or your newest hire. Building from proven behavior means your AI agents start from your ceiling, not your average.
It keeps going after launch. As Analyze identifies new best practices on the human side, they arrive in Evolve as recommendations for your AI agents, and your team decides what to apply. Your agents keep learning from the people who know your customers best.
Product Team