Automate high-volume conversations with AI agents you can trust, trained to the same standard of excellence as your people.
Flexible enough to handle the conversation. Fixed wherever your rules apply.
Trace any response back to the step that produced it, and change that step alone.
When the AI agent can't solve it, a person on your team picks up with full context.
Your people and your AI agents learn from each other. Escalations become training. Best practices become recommendations.
Author, test and optimize your agent yourself. No ticket, no vendor engineers.
Set exact scripting, generative scripting or a custom prompt at any point in the conversation.
Guardrails isolate risk, so a fix in one place can’t quietly break another.
Analyze learns what your top performers do. Evolve builds agents from it.
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One standard of excellence, whoever handles the conversation. Human and AI improve together.
How Grand Pacific Resorts introduced its first AI agent, automated an end-to-end reservation confirmation workflow, and redeployed its team to higher-value guest interactions.
TruGreen reduced onboarding time by 50%, saved over $3M, and improved new-hire performance with Zenarate’s AI simulation and coaching platform.
"Zenarate let us roll out AI-powered coaching everywhere without disrupting our teams. It's rare to find a partner that delivers innovation and stability together."
Most platforms give you one setting for the wholeconversation. Evolve lets you decide, step by step, where the model canimprovise and where your rules are enforced in code. So the parts that carrycompliance or financial risk behave exactly the same way every time, and therest of the conversation still sounds human. You get the flexibility withoutbetting the regulated parts on it.
No. The business team that owns the experience makes thechange directly, the same day. Engineering can help with deep integrations, butthey’re not on the critical path.
Anything carrying compliance or financial risk is enforcedin code, not left to the model’s judgment. Guardrails define what the agent cansay, promise and do. In regulated environments, that’s the difference betweenan agent you can defend and one you’re hoping behaves.
It escalates by design. The conversation hands off with fullcontext, and that same interaction becomes a Perform training scenario, so yourteam is sharper next time. And the customer doesn't have to explain it twice.
Evolve stands on its own. Connected, it gets better.Escalated calls become Perform training without anyone building it, and Analyzeholds your people and your AI agents to one standard. Clients running all threesee compounding returns.
SOC 2, with support for PCI, HIPAA and GDPR requirements. Identifying information is redacted when transcripts come in, and access is controlled by role. Your security team’s review gets answered in full, with the documentation behind it.
Build frontline skill through personalized practice and coaching tied to KPIs, for new hires and tenured associates alike.
Understand what's driving your customer experience, then equip leaders to act on it where it counts.