Set it up once, and the business runs it from now on.
Your CCaaS, CRM, WFM and LMS all connect through xAPI and single sign-on. Nothing has to move.
SOC 2, PCI, HIPAA and GDPR, with identifying details redacted on the way in and access set by role.
Training and QA build and change their own content, so their requests never become your tickets.
Practice, scoring, coaching and reporting are in one place, working from one definition of a skill.
"We’re working smarter now. We’re more effective across business units, we’re making sure the calls get done, and everything is getting into the system seamlessly. The next step is to build deeper and smarter."
"With Zenarate, whether it’s our in-house classes or our vendors, it’s the same information getting to every learner. We know that we’re being consistent, and we’ve never had that before."
TruGreen reduced onboarding time by 50%, saved over $3M, and improved new-hire performance with Zenarate’s AI simulation and coaching platform.
"Zenarate let us roll out AI-powered coaching everywhere without disrupting our teams. It's rare to find a partner that delivers innovation and stability together."
Anyone accountable for how frontline conversations go. Training and development, quality and compliance, customer service and sales enablement, and the technology leaders who connect it all together.
Connecting the systems and configuring access. Content and scoring criteria belong to the business team and they build those themselves.Most deployments start narrow, with one program or one team, before the scope widens.
SOC 2, with support for PCI, HIPAA and GDPR requirements. Identifying information is redacted when transcripts come in, and access is controlled by role. Your security team’s review gets answered in full, with the documentation behind it.
Residency, retention and deletion are configurable, which is why this deserves a real conversation early rather than a general answer here. What holds in every case is that transcripts are redacted on ingest and access is controlled by role.
No. Training and QA teams build content, adjust scoring and make changes without a ticket. Your involvement is the integration and the access model.
It depends on what you’re running. Clients commonly consolidate a simulation tool, parts of a QA platform, and some LMS content.Everything shares one definition of a skill, which removes the reconciliation work between systems.
Most platforms give you one setting for the whole conversation. Evolve lets you decide, step by step, where the model can improvise and where your rules are enforced in code. So the parts that carry compliance or financial risk behave exactly the same way every time, and therest of the conversation still sounds human. You get the flexibility without betting the regulated parts on it.
Evolve stands on its own. Connected, it gets better. Escalated calls become Perform training without anyone building it, and Analyze holds your people and your AI agents to one standard. Clients running all three see compounding returns.
Zenarate Joins Jobs2030 to Help Upskill 100,000 Banking and Fintech Professionals in GenAI Disciplines
The 4 learning principles that build lasting frontline skills
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Zenarate Unveils New Vision Built on One Simple Question for Human and AI Customer Service: Did the Problem Get Solved?
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2027 Zenarate Innovation Summit
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Your Frontline Changed. Your Operating Model Didn’t.
