Set it up once, and the business runs it from now on.
Your CCaaS, CRM, WFM and LMS all connect through xAPI and single sign-on. Nothing has to move.
SOC 2, PCI, HIPAA and GDPR, with identifying details redacted on the way in and access set by role.
Training and QA build and change their own content, so their requests never become your tickets.
Practice, scoring, coaching and reporting are in one place, working from one definition of a skill.
How Grand Pacific Resorts introduced its first AI agent, automated an end-to-end reservation confirmation workflow, and redeployed its team to higher-value guest interactions.
TruGreen reduced onboarding time by 50%, saved over $3M, and improved new-hire performance with Zenarate’s AI simulation and coaching platform.
"Zenarate let us roll out AI-powered coaching everywhere without disrupting our teams. It's rare to find a partner that delivers innovation and stability together."
Most platforms give you one setting for the wholeconversation. Evolve lets you decide, step by step, where the model canimprovise and where your rules are enforced in code. So the parts that carrycompliance or financial risk behave exactly the same way every time, and therest of the conversation still sounds human. You get the flexibility withoutbetting the regulated parts on it.
Anyone accountable for how frontline conversations go. Training and development, quality and compliance, customer service and sales enablement, and the technology leaders who connect it all together.
Evolve stands on its own. Connected, it gets better.Escalated calls become Perform training without anyone building it, and Analyzeholds your people and your AI agents to one standard. Clients running all threesee compounding returns.
Connecting the systems and configuring access. Content and scoring criteria belong to the business team and they build those themselves.Most deployments start narrow, with one program or one team, before the scope widens.
SOC 2, with support for PCI, HIPAA and GDPR requirements. Identifying information is redacted when transcripts come in, and access is controlled by role. Your security team’s review gets answered in full, with the documentation behind it.
Residency, retention and deletion are configurable, which is why this deserves a real conversation early rather than a general answer here. What holds in every case is that transcripts are redacted on ingest and access is controlled by role.
No. Training and QA teams build content, adjust scoring and make changes without a ticket. Your involvement is the integration and the access model.
It depends on what you’re running. Clients commonly consolidate a simulation tool, parts of a QA platform, and some LMS content.Everything shares one definition of a skill, which removes the reconciliation work between systems.
Zenarate Innovation Summit
Starting With the End: Why Zenarate Rebranded
How to Evaluate AI Simulation Training for Financial Services
How to Evaluate AI Simulation Training Software for Healthcare
A World Where Humans + AI Work as One
The Visibility Gap: Why Front-Line Supervisors Need More Than a Scoreboard
How to Evaluate Simulation Training Software for Financial Services Call Centers
How to Evaluate Simulation Software for Healthcare and Insurance Call Center Training
Your Frontline Changed. Your Operating Model Didn’t.
Conversation Automation Myth #6: CSAT Is The Wrong Measuring Stick
Conversation Automation Myth #5: Containment As The Goal Will Result in Long-Term Pain
Conversation Automation Myth #4: Managing AI and Human Agents Separately Works In the Long Run
