Every conversation reviewed. Every problem found sooner.
Score every interaction against your own form, so the 98% stops being a blind spot.
Consistent scoring across every reviewer. A pass in one room is a pass in another.
Patterns surface in weeks rather than quarters, while the problem is still small enough to fix quickly.
Evaluate your AI agents the same way you evaluate your people, against criteria you set.
How Grand Pacific Resorts introduced its first AI agent, automated an end-to-end reservation confirmation workflow, and redeployed its team to higher-value guest interactions.
TruGreen reduced onboarding time by 50%, saved over $3M, and improved new-hire performance with Zenarate’s AI simulation and coaching platform.
"Zenarate let us roll out AI-powered coaching everywhere without disrupting our teams. It's rare to find a partner that delivers innovation and stability together."
Anyone accountable for how frontline conversations go. Training and development, quality and compliance, customer service and sales enablement, and the technology leaders who connect it all together.
No. Zenarate takes over the transcription and scoring, which frees your QA team for the work that needs judgment, such as deciding what the scores mean, handling disputes, calibrating the standard, and working out what to do about a pattern once it appears.
Yes, and most clients do. Your criteria, your weighting, your definitions. The advantage is applying them to everything rather than to what a team can get through.
A scorecard should be a living document in any operation. Disputes are tracked and reviewed, and the outcome feeds back into how the scoring is applied.
Yes. That is increasingly the reason QA leaders come to us. Your AI agents get scored against criteria you define alongside your people, so you can see the whole frontline against a single standard.
Speech analytics tells you what words appeared in a call.Quality evaluation tells you whether the conversation met your standard, and Zenarate goes further by building the coaching and training behind what it finds.
Zenarate Innovation Summit
Starting With the End: Why Zenarate Rebranded
How to Evaluate AI Simulation Training for Financial Services
How to Evaluate AI Simulation Training Software for Healthcare
A World Where Humans + AI Work as One
The Visibility Gap: Why Front-Line Supervisors Need More Than a Scoreboard
How to Evaluate Simulation Training Software for Financial Services Call Centers
How to Evaluate Simulation Software for Healthcare and Insurance Call Center Training
Your Frontline Changed. Your Operating Model Didn’t.
Conversation Automation Myth #6: CSAT Is The Wrong Measuring Stick
Conversation Automation Myth #5: Containment As The Goal Will Result in Long-Term Pain
Conversation Automation Myth #4: Managing AI and Human Agents Separately Works In the Long Run
