Zenarate Perform: Frontline Performance
Build frontline skill through personalized practice and coaching tied to KPIs, for new hires and tenured associates alike.
Upskilling adjusts to what each person needs, tied to the KPIs they’re measured on.
As the world's original AI roleplay tool, we offer the most robust, proven simulation suite in the market.
Deliver experiences through the platform - or in Teams, Slack or any channel.
Performance data overlayed with learning & coaching activity shows ROI & effectiveness.
Voice, chat, email, back office, AI avatar and software simulations to give practice on the whole job.
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A policy doc becomes a working simulation in seconds and stays current when the policy changes.
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Deliver end-to-end learning programs, including lessons, assessments, and eLearning hosted alongside simulation & coaching.
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Automatically design and deliver coaching plans tied to live performance gaps.
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Build and deliver true adaptive learning via agentic tutors, in our platform or in the flow of work.
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How Grand Pacific Resorts introduced its first AI agent, automated an end-to-end reservation confirmation workflow, and redeployed its team to higher-value guest interactions.
TruGreen reduced onboarding time by 50%, saved over $3M, and improved new-hire performance with Zenarate’s AI simulation and coaching platform.
"Zenarate let us roll out AI-powered coaching everywhere without disrupting our teams. It's rare to find a partner that delivers innovation and stability together."
Branching asks the learner to pick from options you wrote inadvance. Role play makes them say it. The customer responds to what wasactually said, in their own words, and pushes back the way a real one would.What comes out is a skill rating on specific behaviors, not a completion.
Voice, chat and messaging, email, back-office work, andsoftware and screen tasks. AI avatar role play with video analysis is includedwhere face-to-face presence matters. If your associates switch channels throughthe day, practice that covers only one of them leaves most of the jobunrehearsed.
Yes. Automated coaching plans and AI tutoring in Teams,Slack and between calls, plus live production KPIs on the leadership dashboardand the Performance Hub. These get richer with Analyze and call transcripts,but the core is packaged into Perform.
No. Reducing ramp time is a reliable place to start forquick ROI. Leadership development and personalized upskilling for tenuredassociates are where the larger opportunity sits. Perform covers both:certification and readiness gating for new hires, targeted drills and coachingin the flow of work for everyone else.
You’ll see one built in under a minute. Everything isself-service, so someone on your team can author it. The harder question iswhat to build and how to keep it current when policy, pricing or productchanges. That’s what the authoring agents are for, with before-and-aftercomparison and a person approving every change.
SOC 2, with support for PCI, HIPAA and GDPR requirements. Identifying information is redacted when transcripts come in, and access is controlled by role. Your security team’s review gets answered in full, with the documentation behind it.
Understand what's driving your customer experience, then equip leaders to act on it where it counts.
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Automate high-volume conversations with AI agents you can trust, trained to the same standard of excellence as your people.