Zenarate Analyze: CX Intelligence + Root Cause Analysis
Understand what's driving your customer experience, then equip leaders to act on it where it counts.
Every contact about the same issue is evaluated as one, through to resolution.
QA shows a behavior occurred. Analyze tests whether it changes outcomes and is worth coaching in the first place.
Most platforms tell supervisors what to coach. Analyze writes the full personalized plan.
See the whole customer experience, whether handled by an associate or an AI agent.
Go deeper than QA with a CX intelligence layer that shows customer journies over time.
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Understand the themes causing CX friction & which behaviors actually bend the trend.
Analyze finds the gap, writes the coaching plan, builds the training behind it, and then supports supervisors as they deliver it.
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Score every interaction, so the number is a measurement rather than an estimate.
Track the post-experience impact of practice & coaching sessions to prove improvement initatives worked.
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How Grand Pacific Resorts introduced its first AI agent, automated an end-to-end reservation confirmation workflow, and redeployed its team to higher-value guest interactions.
TruGreen reduced onboarding time by 50%, saved over $3M, and improved new-hire performance with Zenarate’s AI simulation and coaching platform.
"Zenarate let us roll out AI-powered coaching everywhere without disrupting our teams. It's rare to find a partner that delivers innovation and stability together."
QA is part of it. Analyze can run your existing scorecardsacross every interaction. But a scorecard measures whether the associatefollowed the process. Customer experience asks something different: did thecustomer get what they came for, and how hard was it? We start by mapping thetarget journey with you, then go deeper from there.
Some clients use Zenarate as their core QA system. Many keepthe vendor they have and use Analyze for what a scorecard can’t do. QA tellsyou what happened on a call. Analyze tells you why your KPI moved, which skillis driving it, on which team, and builds the coaching and training to fix it.
Three things. A view of team KPI performance with suggestednext actions. A coaching plan per associate, already built, with the samplecalls, conversation starters and weekly commitments in it. And training plansaligned to the skill gaps the coaching is about.
Yes. An AI agent’s interactions are ingested and evaluatedthe same way an associate’s are, so you see resolution, empathy, clarity andcompliance side by side across the whole frontline. Most AI agent platformsreport on themselves, and the number they report is containment. Containmenttells you the call didn’t escalate. It doesn’t tell you whether the customergot what they needed. Analyze is the independent view.
Skills, call drivers, KPIs, teams and coachingshare one architecture, so you can follow a single thread end to end. This KPIgap, caused by this skill, on this team, coached this way, practiced this manytimes, and the same skill measured on live calls four weeks later.
SOC 2, with support for PCI, HIPAA and GDPR requirements. Identifying information is redacted when transcripts come in, and access is controlled by role. Your security team’s review gets answered in full, with the documentation behind it.
Build frontline skill through personalized practice and coaching tied to KPIs, for new hires and tenured associates alike.
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Automate high-volume conversations with AI agents you can trust, trained to the same standard of excellence as your people.