Zenarate Analyze: CX Intelligence + Root Cause Analysis
Understand what's driving your customer experience, then equip leaders to act on it where it counts.
Every contact about the same issue is evaluated as one, through to resolution.
QA shows a behavior occurred. Analyze tests whether it changes outcomes and is worth coaching in the first place.
Most platforms tell supervisors what to coach. Analyze writes the full personalized plan.
See the whole customer experience, whether handled by an associate or an AI agent.
Go deeper than QA with a CX intelligence layer that shows customer journies over time.
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Understand the themes causing CX friction & which behaviors actually bend the trend.
Analyze finds the gap, writes the coaching plan, builds the training behind it, and then supports supervisors as they deliver it.
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Score every interaction, so the number is a measurement rather than an estimate.
Track the post-experience impact of practice & coaching sessions to prove improvement initatives worked.
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"We’re working smarter now. We’re more effective across business units, we’re making sure the calls get done, and everything is getting into the system seamlessly. The next step is to build deeper and smarter."
"With Zenarate, whether it’s our in-house classes or our vendors, it’s the same information getting to every learner. We know that we’re being consistent, and we’ve never had that before."
TruGreen reduced onboarding time by 50%, saved over $3M, and improved new-hire performance with Zenarate’s AI simulation and coaching platform.
"Zenarate let us roll out AI-powered coaching everywhere without disrupting our teams. It's rare to find a partner that delivers innovation and stability together."
SOC 2, with support for PCI, HIPAA and GDPR requirements. Identifying information is redacted when transcripts come in, and access is controlled by role. Your security team’s review gets answered in full, with the documentation behind it.
QA is part of it. Analyze can run your existing scorecard across every interaction. But a scorecard measures whether the associate followed the process. Customer experience asks something different: did the customer get what they came for, and how hard was it? We start by mapping the target journey with you, then go deeper from there.
Some clients use Zenarate as their core QA system. Many keep the vendor they have and use Analyze for what a scorecard can’t do. QA tells you what happened on a call. Analyze tells you why your KPI moved, which skillis driving it, on which team, and builds the coaching and training to fix it.
Three things. A view of team KPI performance with suggested next actions. A coaching plan per associate, already built, with the sample calls, conversation starters and weekly commitments in it. And training plans aligned to the skill gaps the coaching is about.
Yes. An AI agent’s interactions are ingested and evaluated the same way an associate’s are, so you see resolution, empathy, clarity, and compliance side by side across the whole frontline. Most AI agent platformsreport on themselves, and the number they report is containment. Containmenttells you the call didn’t escalate. It doesn’t tell you whether the customergot what they needed. Analyze is the independent view.
Skills, call drivers, KPIs, teams and coaching share one architecture, so you can follow a single thread end to end. This KPI gap, caused by this skill, on this team, coached this way, practiced this manytimes, and the same skill measured on live calls four weeks later.
Conversation and workflow automation for financial services, built to your standards.
Build frontline skill through personalized practice and coaching tied to KPIs, for new hires and tenured associates alike.
