Perform builds coaching plans and training paths from KPIs and practice results. Analyze adds the part that's usually missing, which is the actual conversations. Because Analyze sees how each associate handles real customers, the coaching gets more specific and the training can be built around the gaps that show up on real calls, not just the gaps someone predicted.
Coaching plans built on real calls
Most platforms tell a supervisor what to coach. Analyze does the preparation too. Every coaching plan comes with the KPI and skill focus areas, the specific calls and moments that show the gap, examples of what top performers do in the same situation, learning-science-based talking points, and commitments the associate and supervisor can track together. A supervisor with ten one-on-ones this week can walk into each one prepared, and spend the time on the conversation instead of hunting for examples.
Training that's determined by the data
When Analyze finds a gap, it figures out what training should close it. If the right content already exists, it's assigned. If it doesn't, Analyze drafts it, using representative calltranscripts to build new practice experiences. Training reflects what customers are calling about right now, not what the curriculum assumed a year ago.
Product Team
