Zenarate was founded in 2017 to help frontline teams get better at the conversations that matter most. It started with AI coaching. Today it spans training, CX analytics, and AI agents.
We've delivered more frontline coaching experiences than any company in the world, for Fortune 500 brands across banking, hospitality, telecom, insurance, and healthcare. Our 150+ associates now support customers on every continent.
Our work and thought leadership has been recognized by Frost & Sullivan, Brandon Hall Group, G2, and Deloitte.
Behind all of it is a simple belief. When the people and AI on your frontline get a little better every day, your customers feel it, and the next conversation is better than the one before it.
Training is often the first budget cut because it's hard to prove the ROI. We think that's a fixable problem, and one we take pride in addressing.
Success isn't defined by the latest features or models. We measure ourselves on whether your customer experience and P&L statements are actually improving.
Your frontline performance improving and our business growing should be the same thing. When they’re not, something’s wrong with the arrangement.
AI should lift customer experiences, not 'contain' calls. It should also make people better and happier in their work - not quietly replace them.
"The best part of my job is the people I work with every day, both internally and externally. Everyone genuinely supports and collaborates with each other, which is what makes us successful as a team, and able to show up for our Customers."
"I'm driven by ownership and impact; building a platform with cutting-edge tech to solve real business problems and helping teams close the CX loop. And I get to do it all alongside the brilliant people at Zenarate."
“I get to work with people I really respect, on problems that actually matter to our Customers. When you can see the difference the work makes, it's easy to care about getting it right.”
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Zenarate Unveils New Vision Built on One Simple Question for Human and AI Customer Service: Did the Problem Get Solved?
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2027 Zenarate Innovation Summit
Starting With the End: Why Zenarate Rebranded
How to Evaluate AI Simulation Training for Financial Services
How to Evaluate AI Simulation Training Software for Healthcare
A World Where Humans + AI Work as One
The Visibility Gap: Why Front-Line Supervisors Need More Than a Scoreboard
How to Evaluate Simulation Training Software for Financial Services Call Centers
How to Evaluate Simulation Software for Healthcare and Insurance Call Center Training
Your Frontline Changed. Your Operating Model Didn’t.
Conversation Automation Myth #6: CSAT Is The Wrong Measuring Stick
Conversation Automation Myth #5: Containment As The Goal Will Result in Long-Term Pain
