Win the job, keep the customer, and earn the next one.
A quote either becomes a booked job or it doesn't. Practice until more of them do.
A good call sets the service person up to succeed before they arrive on site.
Locations, franchises, dealers, contractors. One standard means the brand holds wherever the call lands.
Winning the job costs money. But keeping the customer is where the margin actually lives.
Rehearse the pricing conversation, the objection and the close before it happens with a customer.
The same standard wherever the call is answered, whether or not that person is on your payroll.
Demand arrives in waves. Get people selling in days, so capacity and competence scale together.
Find the behaviors behind the highest conversion rates, then coach the rest of the team on them.
"We’re working smarter now. We’re more effective across business units, we’re making sure the calls get done, and everything is getting into the system seamlessly. The next step is to build deeper and smarter."
"With Zenarate, whether it’s our in-house classes or our vendors, it’s the same information getting to every learner. We know that we’re being consistent, and we’ve never had that before."
TruGreen reduced onboarding time by 50%, saved over $3M, and improved new-hire performance with Zenarate’s AI simulation and coaching platform.
"Zenarate let us roll out AI-powered coaching everywhere without disrupting our teams. It's rare to find a partner that delivers innovation and stability together."
Both, because in this industry they are frequently the same call. Someone phones for a quote and either books or doesn’t. Someone phones about a missed appointment and either stays a customer or cancels. Practice covers the selling conversation and the service conversation, and the same skills framework measures both.
The same practice and the same certification apply wherever the call is answered. You set the standard centrally and see how each location performs against it, which is the part most brands currently cannot see at all.
By looking at the calls. Conversations are analyzed against the outcomes you care about, which surfaces the behaviors that separate a high conversion rate from an average one. Those behaviors then become what everyone else practices.
Yes, and for recurring and contracted services, it’s often where the larger return sits. The renewal conversation, the cancellation save and the upgrade are all practiced and measured the same way a new quote is.
That’s the usual reason clients in this category start with us. Practice compresses the gap between hiring and selling, and certification tells you which of a new group is ready for live customers and which needs another week.
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