Let's make every customer experience better than the last, together.
Few moments test a member relationship more than an unfamiliar transaction, a compromised card, or a suspected account takeover.
Members need immediate assistance, clear communication, and confidence that their credit union is taking the right steps to protect them. Making them navigate a lengthy service process only adds to the frustration.
Zenarate Evolve helps credit unions automate routine fraud verification and dispute intake conversations while maintaining the security, consistency, and control these interactions demand.
AI agents can support transaction verification, guide members through approved account protection workflows, collect dispute information, explain next steps, and respond to routine status inquiries.
Unlike AI solutions that rely entirely on language models to determine the next action, Evolve combines natural conversation with deterministic business rules. Credit unions define the verification steps, required disclosures, permitted actions, and escalation conditions that govern each interaction.
The AI agent can adapt to how a member describes a problem without improvising financial policies or promising an outcome it cannot guarantee.
Suspected account takeovers, complex disputes, potential financial exploitation, and situations requiring specialist judgment can be escalated to human associates with the information already collected.
Through Zenarate Perform and Analyze, these interactions can also help strengthen fraud specialist readiness and improve the consistency of future member experiences.
The result: Faster initial assistance, consistent policy execution, and more associate capacity for the sensitive situations where reassurance and human judgment matter most.
Product Team