Automated Coaching & Training

Turn performance gaps into coaching plans, targeted training, and assigned actions automatically.

Analysis that builds the fix.

Other platforms show you the gap. A skill is weak, a scorecard dipped, a team is behind. Then it goes to a supervisor, who has to find the calls that prove it, write a plan, set the commitments and assign the training. That work usually takes most of a week and competes with everything else on their desk. 

Analyze does thework for them. It writes the coaching plan per associate with the sample calls attached. Training is built and assigned to the people who need it most. Weekly commitments are part of the plan too. 

None of that requires translation because the KPIs, the calls, the coaching, the learning and the CX data live on one platform. Nobody has to turn a chart into a curriculum.Supervisors get back their week and can spend it having the coaching conversation rather than preparing to have it.