CX Insights

Analyze customer conversations at scale to find where the experience is breaking down, rank the biggest sources of friction, and give leaders evidence they can act on.

Your customers are already telling you.

Thousands of times a day, someone explains what's wrong with your business. An unpopular policy. Pricing that's fallen behind. A tool that keeps breaking. A product not living up to what the marketing promised.

Almost none of those reaches the people who could fix it. Instead, they arrive as individual complaints, get handled one at a time, and then disappear into a call recording nobody will listen to. 

Analyze reads all of it and finds the friction. Leaders get a ranked view of where the customer experience breaks down and what each of those breakages is costing. 

That's a different kind of output from a coaching report, and it goes to a different audience. Some of what surfaces belongs to the contact center. A lot of it belongs to pricing, or product, or whoever wrote the policy. Now there's evidence to hand them.