ROI and Impact

Trace a KPI gap to the skill behind it, coach the skill, and measure whether performance changed weeks later.

Is it working?

This is the question every champion gets asked in the QBR,and almost nobody can answer it. The initiative may have worked, but the evidence sits in multiple systems that don't agree on what a skill is. 

One data layer across the products means Analyze can overlay skills, call drivers, KPIs, learning and coaching in the same view. You can follow a single thread. This KPI gap, caused by this skill, on this team, coached this way, practiced this many times, and the same skill measured on live calls four weeks later. 

Proving ROI stops being a once-a-year consulting exercise and becomes something you can check on a Tuesday morning. 

It also shows you the initiatives that aren't working. A program that hasn't moved anything in six weeks is worth knowing about while there's still time to change it.