Root Cause Analysis

See which skills actually move your KPIs, weighted by what each outcome is worth to the business.

QA tells you what happened.

Analyze tells you why. Two associates get the same QA scores. One of them consistently produces better outcomes. Everybody can see the gap and nobody can explain it, because a scorecard measures whether a behavior occurred and not whether it changed anything. 

Analyze correlates skills and customer experience indicators against the outcomes you actually care about, weighted by what each KPI is worth to the business. So a behavior isn't just present or absent. It's connected to a result, and ranked by how much that result matters. 

What comes out of that is a stack-ranked list. Every coaching and training suggestion is ordered by what it's likely to move, rather than by whichever gap a supervisor happened to notice this week. 

For a large operation, that means consistency. Every supervisor prioritizes the same way, against one standard of excellence, instead of each running their own theory of what good looks like.